Stripe - profile not approved
Good morning to all , Stripe it’s hard to work with, there is a small negative balance of 4 euros, I’m not sure why , because they are supposed to take the fees first, the payouts was schedule to be daily , we didn’t do this, and now we can’t top up the negative balance , neither the sellers are getting paid.
Any insight would be appreciate.
The business it’s a brand new marketplace for wine & spirits , auction type and it’s based in Portugal.
It says we can’t top up because the profile was not approved.
Should we be looking for alternatives to Stripe?
Thank you to all in advance.