Google IT support certification
Hey everyone,
I wanted to get some honest opinions on the Google IT Support Professional Certificate as a learning tool.
I landed my first Level 1 Help Desk role about a month ago, and if I’m being honest, it’s been a little overwhelming. Before this, I worked at Best Buy as a consumer electronics agent, so I’m comfortable working with customers and troubleshooting basic tech issues. But actually working in IT has been a bit of a roller coaster.
The company I’m with is fairly small, and the training hasn’t been very structured. So far, I’ve mostly handled Microsoft 365 admin tasks like creating user accounts, setting up email, and preparing new devices. Recently, my manager asked me to start taking every incoming ticket and at least try to resolve it before escalating it to Level 2.
I understand why they’re doing it, and I know it’s probably the best way to learn, but I’m finding it difficult because it feels like no two tickets are ever the same. Sometimes I don’t even know where to start.
I’ve been looking at the Google IT Support Professional Certificate, not necessarily for the credential, but as a way to build a stronger foundation and fill in the gaps in my knowledge. For anyone who’s been in a similar situation, did you find it helpful? Or are there other resources you’d recommend instead?
I’d really appreciate any advice. Thanks!