▲ 36 r/Chipotle
Will Chipotle die if they focus on operational cost (like inventory) versus customer same store sales / satisfication?
Operational cost focus causes the skimping issue on cheap items such as $1/pound chicken thigh when customer is paying $12 for that $0.25 chicken portion! Next will be cutting fresh items , etc.
If they always gave a little extra , where customer feels good deal, they will keep coming back, same store sales is USUALLY most important metric, but I don't see managers having this as a KPI which is a organization failure. Thoughts?
u/Royal-Text7620 — 1 day ago