r/Chipotle

When is the last day

I’m a long time Chipotle customer. I love the ingredients and the ability to find good quality, healthy and relatively cheap food on the go. The problem is consistency and accuracy.

Some of you may love your local Chipotle and they manage to get your order right each time. I would say 20 percent of the time I pickup my order and it is 100 percent correct. Missing ingredients, wrong ingredients or someone else’s order in my bag are common place. The timing is also way off sometimes too.

There is nothing special to me about how the employees at my local store make the bowl and I would gladly take a robot made meal with the same amount and correct ingredients over and personal relationship with a specific person on the line. I also usually order 3 or more meals at a time so ordering online is much simpler than going through the line and trying to get each one on the fly correct.

With this consistency I would likely eat there 3-4x more a week, right now the gamble just isn’t worth it. I’m curious how others feel about this. Do you have this problem? Would you eat there more? Do you hate the idea of automation?

Interested to try this out.

Hey everyone, I just wanted to see what everyone’s experience has been with a new platform for catering orders. Usually when I do a catering order it’s attached to my personal account and I’m able to see the reward redemption but it looks like now it’s making me check out as a guest. Obviously frustrating when you’re spending $600 and you’re not able to see any rewards going into your account. I tried chatting with them and calling them, but no luck anyone have any experience?

When did the chips get so bad? It seems like every 2 outta 3 times I go there the chips taste like shit. How hard is it to make them fresh ?

I have a question regarding the portion of fajita veggies, I know some people have already stated the fact that the line is supposed to skip asking whether we want fajita veggies or not, which is cool. I don’t mind going back and asking for some. Now the question is, are y’all supposed to be very stingy with it cause now the other day I asked for some of the veggies and this guy gave me a very tiny portion. Then when I asked for more, he literally just picked out two pieces of sliced bell peppers, two pieces and I’m not even exaggerating on this. Now when he passed it off to the salsa guy or whatever the term is, I asked for more and he did the same thing.

Note, this was not during peak, and nor was there a lack of fajita veggies that was actually the container was actually pretty filled up.

Operational cost focus causes the skimping issue on cheap items such as $1/pound chicken thigh when customer is paying $12 for that $0.25 chicken portion! Next will be cutting fresh items , etc.

If they always gave a little extra , where customer feels good deal, they will keep coming back, same store sales is USUALLY most important metric, but I don't see managers having this as a KPI which is a organization failure. Thoughts?

so this chipotle by my house is always showing love to me when i come, never skimping on the chicken or anything.

i wanna give them some candy from my job (i work at a 5 ⭐️ hotel) to show them i appreciate what they do.

do i just hand it to the cashier and say it’s for yall or how would they appreciate that?

The main issues I always see about Chipotle are portion sizes… I have a bigger issue as my portions are usually amazing and always have good food experiences.

I understand when there is a long lineup and the workers want to get through the line quickly.. but bro

0 people behind me, just me in line.

They’re already asking “white or brown? black or pinto? protein?” before I’ve even answered the first question. Then they skip the fajita veggies every single time so I have to stop them and ask them to go back.

At that point I stop trying to keep up and answer at my own pace 😭 Like if you’re going to make me feel rushed when there’s literally nobody waiting, I’m taking my sweet ass time. I swear customer service at places like chick fil a really do make all the difference. Chipotle gotta step up

Edit: Apparently asking for decent customer service strikes a nerve with some 😂✌🏽