Three 5G BB Over Three weeks with no internet, Three (3) keeps lying about "engineers working on the mast." What is actually going on?
My Three internet has been down for over three weeks now. Every time I contact Three customer service, they tell me the exact same thing: there is a problem with mast in my area and "engineers are working hard to fix it."
Here is the thing—I live right next to the network mast. I can see it clearly from my window. I check it all the time, and absolutely no one has come to work on it this entire time.
Every single week, they promise it will be fixed by a specific day (e.g., "by Friday"). But when that day comes, they just push the date back another few days. This loop has been going on for more than three weeks.
They have credited my account with some compensation and have now given me the option to cancel my contract and leave with no early termination fee.
The problem is, I don’t want to leave; I just need my internet to work.
What is actually going on behind the scenes when a network provider does this? Why are they lying about engineers being on-site? Has anyone else dealt with this with Three?