Someone called asking me to reset the door code for a guest who was locked out
Had a situation last weekend that I keep thinking about
Someone called saying they were staying at one of our properties and had accidentally locked themselves out. They knew the guest's name, check-in date and enough details about the property that I assumed it was someone traveling with them.
They wanted me to reset the smart lock and give them the new code over the phone
I was literally about to do it but I decided to confirm with Kibu the person who actually made the reservation
They replied saying everyone in their group was inside the house
No idea who had called me
I've always been careful about sending access codes, but I hadn't really considered someone having enough booking information to convincingly ask for a new one
Hosts with smart locks, what do you require before resetting a code for someone remotely?