Would it be crazy to request that guests only do laundry between 7:00pm-7:00am and anytime on weekends/holidays? Our city’s hydro and water rates are significantly cheaper during these hours. Thoughts?
I have someone that wants to rent for a month, the last two weeks of August and first two weeks of Sept., which is peak season in Maine. I charge $200 a night. what discount should i give them??
Airbnb restricted all of our host listings after an AirCover claim, saying our reimbursement documentation “could not be validated” and that they had not received our acknowledgment of a final warning.
We did send the acknowledgment the same day, June 25, and have proof from our sent email. We forwarded it again and opened an escalation case, but the listings are still blocked from receiving reservations.
Has anyone dealt with this exact situation, especially where Airbnb restricted all listings over an AirCover documentation issue or claimed they did not receive an acknowledgment? How did you get the restriction removed, and which team or escalation path actually helped?
Looking for practical advice from hosts who went through this.
Guest setoff the fire alarm this morning with some burnt bacon. Messaged immediately and we dealt with it.
What do some of the experienced hosts use to remove the smell of smoke or burnt food? Do Ionizer work?
I've asked them to open windows but it's hot outside, so let's see if they can air out the house before they leave.
Hey fellow hosts. I’m a Superhost with two properties, one being our childhood country home since 1973.
We had our third renter call and claim there was a moldy smell in the house, too much dust and the upstairs of the home was too warm to sleep in. (Mind you it’s an older home and it’s currently a heatwave). She went on and on and on about all of her health problems.
I know the home is older but it was spotless and there’s most certainly not any mold in the house.
She’s asking at 6pm on a holiday weekend to be refunded for three nights of a four night stay so they can stay elsewhere.
I personally feel she’s trying to get out of the rental because it’s a small home for her group with only one bathroom. I’ve had over 75 renters and never had anyone ask to leave early..How would you handle this situation?
✨UPDATE✨
Thank you to each of you for the honest and colorful responses. I see now that my husband and I are absolute weirdos when it comes to indoor temperature ideals. 🤭 We have home with many windows and a breeze is enough for us, unless interior temps climb to 85°F
I called my husband and asked him to immediately turn down the AC from 72°F to 70°F and then to 68°F around 9PM for ideal sleep for our present guests.
Some of you were concerned I was cruelly witholding control of the AC because of greed or meanness. That’s Ok. You don’t have an idea of how the home is constructed and it is a unique setup. The rental guest suite is its own private apartment with private entrance within a larger home. It has everything a guest would need except a way to control the thermostat. We’ll change that asap.
We plan to install a mini-split for our own comfort in the next few months, so the guests can have it be 68 all day if they want. I was never expecting to have so many unique guests. It’s been pretty wonderful sharing our home and I want to continue to get those 5 star reviews.
Thanks! ☺️
Just looking for opinions as what other hosts believe is a reasonable daytime
temperature in July in the US Midwest in a heat wave.
The guests do not have access to the AC control.
I have been keeping the house at 73° with 50% humidity during the day and dropping it to 70°F at night from 9PM to 9AM.
Two separate guests have politely complained and wanted the temperature at 68° or even as low as 65°.
My plan of action is to state in house rules that the home temperature is kept at 73°F with 50% humidity during the day and 70° at night. Then potential guests know whether this is an appropriate stay for them.
I have noticed that guests who are on the heavier side tend to require lower temperatures. This is unfortunate because my family members are all thin and get cold easily. It is a mismatch of needs I am trying to navigate respectfully.
Hi! We're going to Boracay in August. Can you suggest a budget-friendly accom that you've tried preferably on Station 1 or 2? We're group of 4 and we prefer to stay in an airbnb instead of hotels. We will be staying for 4D & 3N so a "homey" airbnb would be great. Thank you!
There’s so many rent and rave posts in here that I thought I would give everybody a little chuckle and a laugh. So this is a true story.
I’ve been talking to this guy is met on a dating app for a while. I had been married for a long time. I have little kids. I never actually do this, but the thing that caught me about this guy was that he was a plumber and I was redoing this one part of my house and my laborers were just like so disappointing and it was a nightmare to get done.
Anyways, I was so annoyed with how things were going. That my inhibitions had kind of just disappeared and I was just gonna kind of be silly and sexual at the same time. I just need to like blow off some steam so we started talking about countertops and how hot it would be and how if he came over and plumbed something I would do them on the countertop or something like that and I’m like it’s so hot whatever Something like that
Well, in the middle of my Airbnb guests had just checked in and they were asking me about something. I can’t remember really what
But either way I accidentally sent them my messages that I was writing to this guy lol
Then I realized it and I was like oh no, so I went and deleted the messages right away
And I was like oh my God oh my God I hope they don’t see that. I hope they didn’t see that.
So then I wrote to them Did you guys see that weird text that just came through that thread and then disappeared or am I the only one?
And the lady was like uuuuummmmm ya
Thinking that they would just drop it and we would move on, but they certainly didn’t
She then continue to say well how would something like that get on there? I was like I don’t know. Technologies is weird.
She’s like well this means somebody’s hacked your system and they have all of our credentials and we know they’ll know that how to get into the house and they’ll know where we are. This is becoming a major safety issue.
I was like I don’t think that’s a possible thing….
She was like it was just so vulgar and raunchy. We are just so feeling uncomfortable because somebody’s gonna have our information.
Hahahahah
Oh my God thinking about it. That was just funny. That was not what I was expecting somebody to react like anyway anyways they ended up checking out and I had gave him a full refund. !
Whoops, that stupid text message and I never even sent stupid text messages like that ugh !!!!
Whoops
So embarrassed
So funny
It is what it is
And I like never even talk like that or send messages of that message or even talk to anybody online and it was like the perfect storm for that all the play out
Hi everyone,
I have a guest who asked for an itemized receipt showing the city, county, and state taxes broken down separately for their Airbnb stay (likely for work reimbursement).
From what I can see, Airbnb's invoice/receipt only shows one combined "Occupancy Taxes" line rather than a detailed breakdown of each tax jurisdiction.
For hosts in the U.S., have any of you been able to provide this kind of documentation? Is there a way to download a more detailed tax invoice from Airbnb, or is it simply not available when Airbnb collects and remits the taxes?
I'd appreciate hearing how other hosts handle these requests.
Thanks!
We just had our water go out in our rental. How do people handle this scenario with the guests staying in the house?
we live in a small town and plumbers aren’t available tonight. Hopefully can find one tomorrow.
Also, there is literally no rentals within 10 miles being Fourth of July weekend and living in a hot spot for the holiday weekend.
Our cleaners always close all the blinds, and bedroom and bathroom doors. They have more AirBnB experience that we do. They do a great job of replicating the techniques hotels use. So I wonder, do guests prefer to enter dark, or with light and views?
Thinking about adding a pool to my property and wanted some honest feedback from people who’ve actually gone through it.
We’re also planning to run the house as an Airbnb, so I’m trying to factor in both personal use and short-term rental guests.
For those of you who’ve built a pool:
Do you regret it at all?
Did guests actually use and enjoy it if you Airbnb’d your place?
Any surprise costs (maintenance, cleaning, heating, repairs, etc.)?
How did it impact insurance especially Airbnb liability coverage and premiums?
Did you need an umbrella policy or special STR coverage because of the pool?
Did it value of Airbnb income?
Would you do it again knowing what you know now?
Trying to figure out if it’s a real value add or just a high-maintenance feature that looks better on paper than it plays out in reality.
We are still in resolution. Guest has about 6 reviews. 4.8 star guest. They were very polite and clean. Some issues I had now... They requested early checking. I agreed. they tried soliciting me for tree service business several times and tried calling me. I declined. They wanted to extend their stay which I let them know was fine but could only accommodate one extra night as I had new guests checking in. They continually asked me to approve it without payment. I had approved it and told them several times that Airbnb will approve on their end once payment is received. They didn't want to pay until their religious day was over. Eventually they paid but were still there an hour after checkout. It has been pouring here for days and they drove their huge truck over the lawn and up to my front door, they moved the garbage can to the front door. To top it off there's a chunk of my counter missing. But they were clean and started a load of laundry.
They wanted to book my place cause it was a great price for 8 people and has 9 5 star reviews. Located in downtown with predominantly black population. All their reviews are from Florida vacation spots. I tried to hint it might not be a good fit for them and they might like a nice hotel 2 blocks away. they just sent me this:
“Okay so it did not go too well. We pulled up and the group of people hanging outside of the door was enough to deter us I'm afraid. We didn't feel comfortable passing them to get into the building (there were about 5-7 men at first and then 3-4 more people joined them).
There was shouting and music blasting throughout the halls. It wasn't a good fit for our family, so we left. I sent my husband up to check it out so he did enter the room but didn't touch anything. So there shouldn't be a need for you to clean it.”
Are they asking for a refund? If i dont give them a refund and they write a bad review, will Airbnb delete it? Does anybody have any experience with this specific scenario? So far they haven’t actually canceled the reservation. in my description, I explicitly write details that would prevent these types of scenarios from happening. I write that my place is not good for people who do not prefer urban apartment environments like dealing with smoke odor in the hallways, music, listening to people living their daily lives, etc..
We have guests that checked in today. Here is the message I received:
Hi We are Turing in for bed and we just heard a loud train come through with its whistles. We were very surprised by this as I didn't read anything about being close to a train track. I am a light sleeper. Do these trains run frequently at night?
Honestly we’ve hosted over 100 people and have 5 star rating - no one has ever mentioned the train. We never really noticed ourselves - although if we are outside we hear it off in the distance. Its probably 1/2 mile from the house - so it makes sense that it would be heard - it’s just not really that noticeable with all the wooded are around our house.
I would just offer them a full refund just not to deal with it - and we could definitely turn around and rent it for the weekend. The problem is we live in a vacation destination and there aren’t any rentals with it being 4th of july week - absolutely none within 15 miles.
Is there a good way to handle this so they are happy?
I've been a Superhost for several years, and I just had my first safety report. It got me thinking.
A guest messaged me around 1 AM because they thought they heard gunshots nearby. I sleep with my phone on silent, so I didn't see the message until about 7 the next morning. I replied as soon as I woke up, looked into it, and they ended up staying for the rest of their reservation.
A few days later, Airbnb Safety reached out because the guest had reported it. They closed the case with no action, but they mentioned that prompt communication during safety concerns is important.
Now I'm wondering... what do you all do? Do you leave your phone on overnight in case a guest needs you, or do you silence it and respond in the morning? I've never really thought about it before, but this has me second-guessing whether I should change how I handle overnight messages.
Honestly losing my mind a bit here. I manage a few properties and it feels like at least once a week I get a call at 1 or 2 AM from a guest who didn't bother reading the check-in guide and can't figure out the smart lock.
I can't keep waking up for this, but I also can't justify paying a night-shift VA just to read a door code over the phone.
I’m trying to figure out a way to completely automate this. Has anyone set up a system that routes late-night calls to an AI voice agent? I'm looking for something that can just verify their phone number, check the active booking, and text them the code automatically so I don't have to answer.
Would love to know if anyone has built a workflow like this or has a better workaround. My sleep schedule is destroyed.
Update: this thread has been super helpful.
I’m probably going to test a layered setup instead of looking for one “magic” fix:
If I get something working reliably, I’ll come back and share what I used.
Wanted my one star review taken down that I had all of the to take
I was told I can’t submit it because they accidentally had submitted a different one for a different listing on their end and I can’t do it because of their glitch
So I asked that’s not really fair is it and then I also realized I got another listing due listed because of that glitch so I can’t get this one star taken care of. I got a listing D listed. …..
No, you were going to take my review or take my dispute and dispute. My one star I’m at a 4.79. The super host status is coming in a day. Let me submit my evidence that 100% negates everything that has said there.
They wouldn’t let me they wouldn’t let me they wouldn’t let me then. All of a sudden I said something I can’t remember and I got home and I was got an email that said I am allowed now to submit and I was like oh my gosh thank you.
So I spent four hours collecting everything and submit it with not a whole or anywhere that they could possibly not go with me not
So I sent it in and three seconds later I get that email. That’s like that script that says no unfortunately we can’t change our decision.
I was like you just wasted four hours of my time and also took me away from the ICU with my child who really needs me right now to do this
And then they were like oh no, no no just send it to the different thread. There’s a couple different threads going. I’m OK.
An hour goes by nothing sad
I’m like it’s pretty cut and dry here like there’s nothing that needs to be like solved or it’s super like I don’t know so then they emailed me back and they were like we’re still assessing …. OK, I can’t even imagine what you would be still assessing but OK.
I told him that I have terms when you email me I do not want to see the script where you said unfortunately we’re gonna go with this. I need I want you to tell me what my evidence doesn’t work
And if I need some more of something else, tell me because I most likely will have it because I know for a fact that like I’m in the right right there’s just I will have whatever you need because that’s a scammer and I can prove his life
I said so help me God I do not want to see that script. You send me that script. I like I will not handle this well do not send me the script. Tell me what in my evidence and documents didn’t suit your needs first.
2 AM they send me the script saying that they will not change their mind
Then I fucking realized what they’ve been doing to me all day long they had literally sent me on a wild goose chase, pretending to take down or pretending to submit my review, but they couldn’t because they already had fucked up and they weren’t cleaning up their fuck up, they weren’t cleaning up there. They weren’t taking accountability instead of trying to do anything that would help me . They sent me on a wild goose chase and literally sucked up 12 hours of my life for nothing.!!!
When they told me to submit my document, they knew right then and there they were sending back that piece of paper that denied me. This was just their way of like saying oh well you got denied again so now you really can’t dispute it how conniving
Like that’s really like conniving and like really manipulative and what’s the word I’m looking for like it’s just like you didn’t even lie to me. It’s like you abused me for 12 hours instead of support like this is not a word of a lie this happened.
Please message me if you’re having problems with support right now I’d like to see how many of us are out th
Did anybody here get smart locks and then regret it? For example
- did they malfunction?
- did they run out of battery?
- were they hassle?
My biggest worry is them running out of battery, or the WiFi being down so they can t connect and get a new code. Things like that.
Thanks!
Adding a yurt to my property, good idea or am I about to mess up my main listing?
Currently operating a 4BR/2BA cabin, superhost, 4.84 stars. Property is 1.3 acres with a 40x40 pond and a wood fired hot tub. It is doing well as a rustic type listing in NY.
I want to put a 20 foot Pacific Yurt about 200 feet from the cabin. Insulated, woodstove, composting toilet, outdoor shower. Furnish it for couples. Total cost around 25-30K.
Plan would be to either list it standalone at $175-225/night, or bundle both units together for bigger groups. A teepee near me with way less amenities books at around $200/night. They seem to be doing alright in bookings so demand does seem to be there.
What I keep going back and forth on is whether having another unit 200 feet away tanks the cabin experience. People paying $200+ for the cabin want to feel like they have the whole property to themselves. If theres a random couple in a yurt by the pond I could see that turning into a 4 star review real quick.
Anyone here running a cabin plus a glamping unit on the same property? Do you let them book independently or only together as a group? Has it messed with your reviews on the main listing at all?
Trying to figure out if this is a no brainer or if I am about to mess up a good thing chasing more revenue.