Revoking a courtesy offered
Edit to add: I contacted support and this is what they said:
Water left on wood or laminate vanities can cause fast warping, and puddles on the bathroom floor are a dangerous slip hazard.
Since he has actively ignored your direct requests for three days straight, you need to upgrade your evidence strategy and take official action to protect your home from mold and structural rot.
Furthermore, please share the relevant evidence etc…
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I rent out rooms in my home and currently have someone staying with me.
A few days before his arrival, he asked if I could store his luggage for a couple of days after checkout. This is something I do as a courtesy for guests, so I agreed.
However, once his stay began, I started having ongoing issues with the shared bathroom (shared between guests). After he used it, I found puddles of water left on the floor and vanity. The first day, I immediately asked him to clean up after himself as a courtesy to my home and OTHER GUESTS.
He was careful for only one day. The following days went back to puddles. This can lead to longterm damage to my floors, and he’s already caused damage to my bathroom vanity.
Today, I brought it up again and told him I would no longer be able to store his luggage after checkout. The other reason I decided on this is because yesterday, he asked me to take a 40 minute uber ride to the airport in 2 days to drop his luggage off. 😳
He rightfully so got upset and said I was changing the agreement and disrupting his plans. He has continued to push the issue even after I said no.
(If you look at my account history, he’s the same guest that asked me for a receipt for dates that weren’t part of his reservation. He had also asked me to install an extra bed for a possibly second guest who would join him. 😳 I said that’s not possible.)