Advice on what to do.
Hi folks,
UPDATE: fixed just in time before the guest arrived!
I need some advice as it’s my first time this is happening, as a new host of only 4, 5 star reviews , I’m unsure about the next steps I need to take, without loosing a significant amount of money and getting a 1 star review.
Guest is checking in in 4 hours for a 5 night stay, been trying to get the water heater fixed but we are in Thailand and things are notoriously slow, so it doesn’t look like anything is gonna get fixed anytime soon. So basically guests will be without hot water in the showers for god knows how many days of their stay, maybe all 🤷♂️ Any advice how to break it to the guest? And what to offer? Help is much appreciated 🙏🏽