Mercari let a scammer win
I sold a Funko pop. The item was in perfect condition and the moment it arrived the buyer claimed it was damaged and asked for a refund. I could tell immediately it was not the same pop from the photos and told Mercari but they allowed a return. I received the pop and what do you know, it’s not the same pop. Yes it was the same Funko but there some clear differences.
First it was in a different pop protector, I sent mine in a pop shield it came back in a damaged cheaper one
Secondly, the sticker placement seemed different, I looked and realized the flicked sticker and convention sticker are slightly different.
Thirdly there is a clear red/brown dot on the side
I looked at the buyers most recent review and noticed most recent review from a seller, clicked on it and they also sold the same Funko in a bundle. I took a closer look and lone behold, there red dot is on that pop and the stickers match perfectly. Both tilted and closer the bottom of the box.
I provided all this clearly in messages disputing the return. I was told “thank you for all the information we are reviewing it”
This morning I woke up to “ I didn’t provide enough evidence and they will proceed with my refund for the buyer”
I plan on calling them directly on Monday, but I’m not holding my breath.
1-2 photos are my listing photos
3-4 are what I received back
5-7 are the other sellers listing