u/RustyFebreze

My dumb self purchased the Zakum Founder's pack yesterday, the day of launch.
There was some issue with connecting to the site but I fought it a bit and managed to check out. However, I now have two charges listed for $83.59 but no access to the game.
I have a ticket open with Nexon support but they haven't responded so far.

Just wondering if anyone else is experiencing the same issue and how long does it normally take support to respond? Paying (TWICE) for early access without getting the early access is kinda wild.