u/RyderFMaximiniano

Context: I use a Nothing Phone 3.

I recently purchased their MagSafe Anti-Yellow Clear Case for my phone. Unfortunately, the product I received has an incorrectly positioned MagSafe magnet.

The MagSafe coil on my phone is not aligned with the magnet placement provided in the case. As a result, when the phone is placed in the case and attached to a MagSafe charger, it does not charge because the magnet/charging ring is not positioned correctly.

More importantly, the product I received does not match the product shown on their website. The MagSafe ring shown in the product images on your website appears to be correctly positioned for the phone, whereas the case I received has the ring in a different and incorrect position.

This makes the case unsuitable for its intended purpose and means that I have received a product that does not match the advertised product.

And first of all there is no refund or exchange direct option. You need to send them an email. And in their reply, they expect us to courier the product and bear the cost of it. They won't help with the courier.

I don't mind paying the cost but why should I, because it is not because I didn't like it, it is because 

A. Product recieved is wrong 

B. The image your website shows is misleading and the product recieved does not match that.

🙃