taxi licence plate issue
Hi drivers 👋
I’m trying to create an Uber account and I’ve already got all the checks completed (insurance, taxi licence, etc.). The only thing left is the “Taxi Plate Licence”.
I’m based in Northern Ireland and I’m uploading exactly the document they’re asking for. I’ve uploaded it about 10 times now — I’ve tried the original PDF file, a screenshot, a close-up photo, a photo from further away, etc., but it keeps getting rejected with the reason “document is too damaged” 🤦🏻♂️
I’ve contacted support by phone about 3 times. The issue was supposedly escalated, so I waited 48 hours for a response, only to be told that they can’t accept my taxi plate licence “in this condition” 😅 and:
“Please get a new copy/version of the same document and take another photo.”
Completely useless 🤦🏻♂️
Has anyone else had this problem? If I go to the Greenlight Hub , would they be able to verify the licence manually for me?
edit:I’ve just received this response in the chat: “I want to make sure I am completely open with you so you do not waste your time visiting us in person. The team at the Greenlight Hub will not be able to change the outcome regarding your Taxi Plate Licence. They are unable to override our specialist document team, bypass current requirements, or manually approve this document.”
It looks like I simply don’t have any other option left to resolve this."
Thanks!