r/UberUK

I simply stated to rider no vaping in my car I even have stickers on window

She reported me for being racist.

I have no dash cam so no proof.

I said to Uber this is completely false, I am black myself so how can I be racist!

Not a member of union so they couldn't assist me in any way.

4.99 rating, no past reports, 8 months with uber, pro platinum status STILL they blocked me!

will uber ever reactivate my account after a safety report from a rider and they denies my appeal?

Can I take Uber to court and would you say the chances are strong to win this case?

Can I make a new account using a different phone number and email address?

Thanks in advance for the advice.

On our trip to Málaga, my boyfriend and I took an Uber that turned into an absolute nightmare. I’m sharing this because I want answers, accountability, and to warn others about what happened to us.

Our Uber picked us up on the 1st of July at 11:38 am from Paseo Los Tilos 15, 29006 Málaga and dropped us off at 11:51 am at C. Barlovento, 15, Cruz de Humilladero, 29006 Málaga, Spain.

When the driver collected us, he never got out of the car. He opened the boot remotely from inside the vehicle, and my boyfriend placed our large pink 20 kg suitcase into the boot himself. We then got into the car, and the driver confirmed my name to which I replied yes.

During the journey, the driver was on the phone speaking to someone while wearing AirPods the entire time.

When we arrived at our destination, my boyfriend got out of the car first while I handed him his hand luggage. He walked to the rear end of the car to get the suitcase out of the boot. I took my time getting out of the car, making sure I hadn’t left anything behind.I then walked to the back of the car and saw that the boot was still closed. I expected the driver to open it remotely from inside the car, just as he had done when he picked us up. My boyfriend then tried to open the boot himself, but it was still locked.

We stood there waiting for the driver to open the boot.
At no point did the driver get out of the car, look back to see whether we had collected our luggage, or make any attempt to check that the boot had been emptied.
Instead, without opening the boot or checking whether we had retrieved our suitcase, the driver suddenly drove away.

We immediately shouted, waved our arms, and tried to signal that our suitcase was still in the boot, but he continued driving away with it.

Straight away, I opened the Uber app and selected “Find lost item – We can help you get in touch with your driver.” I called the driver multiple times within minutes, but he did not answer. When I tried again, the app told me to wait five minutes before calling again.
During those five minutes, we submitted numerous reports through the Uber app under every relevant category we could find in an attempt to get Uber’s attention and contact the driver as quickly as possible.
After the five-minute wait, I called again. The driver still did not answer. When I attempted another call, Uber prevented any further calls and informed me they would respond within 24 hours.

We did not have 24 hours.

Our flight home from Málaga was scheduled for 5:55 am the following morning.

Throughout the rest of the day, we repeatedly contacted Uber but received only automated responses saying:
“Thanks for reaching out, Leanne. We have taken the opportunity to review your concern and can see that you have previously reached out to us about this issue. One of our team members is currently investigating your issue and we will get back to you as soon as possible. To streamline our communication and avoid any confusion we are going ahead to close out this contact.”

Finally, at 10:06 pm, Uber replied asking for permission to share my contact details with the driver to help return the lost item.

I immediately replied “Yes.”

Uber then confirmed:
“Hi Leanne, we wanted to let you know that we’ve contacted the driver regarding the lost item you reported. We’ve also shared your phone number with the driver so they can contact you directly.”

I replied several times explaining that our flight was at 5:55 am and that we would be leaving for the airport at 3:00 am, asking how long it would take for the driver to respond.

I received no reply from them for the rest of the evening/ night.

Because Uber had told us they had contacted the driver, we genuinely believed there was still a realistic chance our suitcase could be returned. Based on that, we made the expensive decision to rebook our flights and pay for another night’s accommodation so we could stay in Málaga and recover our belongings.

Then, at 8:00 am the following morning, Uber finally replied with:
“Hi Leanne, the driver searched their vehicle but couldn’t find your item. We’re sorry we don’t have better news and hope you find it. We’ll let you know if we get any further updates.”

That response simply does not answer the obvious questions. This wasn’t a phone slipping under a seat or a ring disappearing unnoticed.

This was a large pink 20 kg suitcase that remained locked inside the boot because we were never given access to it after arriving. The suitcase also had a luggage tag with my name, and the flight route clearly displayed on it.

So where did our suitcase go?

Did it remain in the boot?

Was it removed somewhere?

Was it handed to someone else?

Was it dropped off somewhere?

We simply don’t know because nobody has been able to explain what happened after the driver drove away while our suitcase was still locked inside the boot.

The driver has still never contacted me directly, despite Uber telling me they had shared my phone number with him. He ignored every call I made immediately after driving away, and I have never heard from him since.
What I also don’t understand is whether everything is tracked on Uber. Surely there must be GPS records showing exactly where the vehicle travelled after leaving us. Surely there must be a proper investigation when an entire 20 kg suitcase is driven away in the boot of a vehicle.

Instead, it feels like Uber has treated us as though our account isn’t believable.

We know exactly what happened.

My boyfriend placed our suitcase into the boot.
We arrived at our destination.
The boot remained locked.
We waited for it to be opened.
My boyfriend tried to open it himself, but it was locked. The driver then drove away with our suitcase still inside.
Those are the facts.

The suitcase contained almost everything we had travelled with, including clothing, jewellery, electronics, money, gifts, shoes, skincare products, and other personal belongings.

We also reported the incident to the Spanish police, but so far no one has helped us locate either the driver or our suitcase.

Our entire holiday was ruined because of one driver’s actions. Instead of flying home as planned, we spent hundreds more rebooking flights and paying for another night’s accommodation because we genuinely believed, after Uber told us they had contacted the driver, that our suitcase would be returned. The financial cost has been enormous, but more importantly, we’ve lost our personal belongings without any explanation.

Uber’s customer service has been incredibly disappointing. 10 hours to get a reply off them, 10 hours later they contact the driver ??? We expected urgency when someone’s entire suitcase had been driven away. Instead, we received automated replies, hours of silence, no contact from the driver, and finally a message saying the suitcase could not be found and case closed.

That is simply not good enough.

I’m posting this because I want accountability and spread awareness.

If anyone has experienced something similar, or knows how to escalate this beyond Uber’s standard support team, I would really appreciate your advice.

Please consider sharing this post. No one should have to go through this.

Alright lads,
Private hire driver here in the UK. We all know how much of a joke some of these trip offers have been lately. You look at a job on the screen, try to calculate the dead mileage back, look at the traffic, and by the time you guess if it’s worth it, the timer runs out.
I got so sick of burning fuel and working for pennies that I spent my downtime coding an Android app called Boon to fix it.
Instead of just tracking basic expenses, it actually maps out the true profitability of a job in real-time. It tracks your exact dead mileage (GPS miles vs. accepted trip miles), lets you analyze jobs using both distance and hourly rates at the same time, and has a full expense ledger to show your actual bottom line. Basically, it’s built to help us filter out the absolute garbage offers.
The app is going to be a paid subscription later, but it's completely free during beta. Anyone who joins the Android beta now and helps me break it/test it will get a free, permanent lifetime account when it launches.
If you want to grab the link to sign up on the site, drop a comment below or shoot me a DM.
Safe driving out there.

I hit Gold in under a month and I’m getting pretty close to Platinum. I’m a goal-driven person, so I actually enjoy having milestones to work toward and seeing the progress.

That said, I’m curious from those of you who’ve been driving for a long time:

- Is Platinum (or even Diamond) actually worth pursuing?
- Have the benefits made a noticeable difference to your driving or earnings?
- Or is it better to just focus on making money and not worry about the status?

I’d love to hear from drivers who’ve had these statuses for a while. Looking back, would you still try to achieve them, or would you tell new drivers not to put much weight on them?

Why are people like this? Seriously, I'm a delivery driver and every bit of detail helps when ordering online, packages, pizza, takeaways it’s very hard at night, the amount of people who don't have a number on their door is ridiculous or their door number is the same colour as their house, they must love not getting deliveries on time, some have names. What do you gain by doing this, Do they get a sick thrill from knowing that they’ve wasted the time of every taxi, uber, delivery driver, takeaway driver and postman who's had to look for your door? Do you like it when your delivery’s are late or If you don't think it's an issue for a delivery driver to struggle a little bit just imagine you're lying on your kitchen floor, waiting for a paramedic, that extra two minutes for them to find your address could literally kill you. So again, why no door number? I just want to do my job easily. I find it embarrassing trying to call the customer trying to get to to come to them. When ordering is it really hard to leave a note saying, what colour car is on the drive way or it has a red door. Isn’t this hard on yourself too when your food arrives cold.

Has the 10% promo reduction in ticket prices been reduced to 3% ? For anyone else ?

Hello everyone, I'm a researcher at the University of Surrey studying how food-delivery platforms are designed — things like how the apps assign jobs, how pay is calculated and displayed, and how the interface shapes the way drivers work.

If you drive for Uber your first-hand perspective on how these systems actually function would be really valuable. It's a relaxed 45-minute online conversation, scheduled whenever suits you.

The aim is for what drivers share to feed into recommendations for the industry and policymakers, so it's a chance to get driver experience of these systems in front of the people who set the rules. I offer £20 Amazon voucher for your time.

If you'd be up for it or want to know more, drop a comment or send me a message.

This study has received a favourable ethical opinion from the University of Surrey Ethics Committee.

Does anyone think the UK department responsible for road safety would actually care that private hire and delivery companies keep cutting driver pay?

When companies like Uber keep reducing what drivers earn, the only way many drivers can make a living is by working much longer hours or rushing between jobs.

Fatigue and time pressure are obvious road safety risks, yet it feels like nobody in government is interested in looking at whether the business model itself is contributing to more dangerous driving.

And before anyone says it’s just about “bad drivers”, ask yourself what happens when people have to work 10–14 hour days just to earn what they used to make in fewer hours.

The incentives are completely different.
I also don’t buy the idea that this is simply an unfortunate side effect. If deteriorating human driving statistics make autonomous vehicles look like a more attractive solution, I don’t think companies pushing self-driving technology have much incentive to reverse the trend.

Whether you agree with that last point or not, shouldn’t the road safety authorities at least be investigating whether falling driver pay is having a measurable impact on fatigue, speeding and collisions?

My account was deactivated after uploaded edited criminal background check my qoation is that after my criminal background cleaned and shows a proof that im clean could I will be able to regain activation again ,I have a burn on my case for 5 years ,after that I will be clean.

Hi drivers,

How are you managing your bookkeeping and tax returns these days, and roughly what are you spending?

I’ve been speaking to a few drivers recently and everyone seems to be doing something different.

Some use an accountant, some use spreadsheets, some use apps, and some just leave everything until January and hope for the best.

I’m curious what the norm actually is these days. Is paying an accountant still the easiest option, or have people found a simpler way of staying on top of everything?

Interested to hear what everyone is doing.

I'm a researcher at the University of Surrey looking into the way the ride sharing app is designed: the features that nudge, pressure or steer you into decisions, and whether any of it feels manipulative. Think surge and quests, the accept/decline screen, ratings, deactivation, how pay is shown.

I'm looking to interview Uber drivers, but if you also drive for Bolt or another app, that's useful too. It's an informal online chat, around 45 minutes, whenever suits you. £20 voucher as a thank you. No right or wrong answers — I just want your honest take, good and bad.

This study feeds into recommendations for the industry and policymakers, so it's a chance to get driver experience in front of the people who set the rules.

If you are interested in participating, please DM me and I'll send the details.

This study has received a favourable ethical opinion from the University of Surrey Ethics Committee.

I use QuickBooks and Xero but they not designed specifically for Uber drivers.

Could you help me by telling:

What software/setup do you use for tax?

What’s annoying about it? Like what disadvantages are there(quickbooks and xero create friction)

How do you track mileage?