u/SFOWonder

I'm new to using physical security keys. For many years I have managed passwords using 1Password. My intention is to use Yubikey for my most critical accounts (1Password, primary Google account, banking, etc.). I purchased two keys with the 2nd to function as a backup to the 1st.

After registering both keys in the Yubikey app, I went about registering the keys with the various services. Later, as I tried to authenticate with these services using my Yubikey, some services wouldn't recognize the key. I then tried the 2nd key, which worked. After trying a few services, I realized it's a tossup as to which key works with which service.

What's the best course of action to recovery from and/or correct this bizarre setup I created?

Thanks in advance. Any help is appreciated.

TLDR; the below post is long, but details are important for those in a position to help and share their experiences. My experience, which is still ongoing, is not an isolated problem. I've experienced multiple false delivery information recorded by FedEx Home Delivery. This appears to be a systemic pattern with deliveries dispatched from the South San Francisco station

Post from another Reddit member: What the hell is going on with San Francisco FedEx?

u/FedEx I need someone at FedEx Corporate to look into what happened with a Home Delivery package handled by your South San Francisco Ground facility at 1070 San Mateo Ave.

Yesterday, your driver reported that a delivery attempt was made and that no one was home.

That did not happen.

I was home. No driver came to my residence. No door tag was left. There was no delivery attempt. The “proof” photo FedEx attached is a completely blurred image of what appears to be a sidewalk — not my building, my entrance, my door, or even the package.

What followed was almost as troubling as the false delivery claim:

• FedEx’s automated phone system makes it extraordinarily difficult to reach an actual person and largely repeats the same tracking information customers already receive by text.

• Even after reaching Customer Service, multiple levels of escalation were required before anyone could provide information beyond those same automated updates.

• I personally went to FedEx facilities in South San Francisco trying to locate the package.

• The 1070 San Mateo Ave Home Delivery facility is reportedly open to customers only two hours on Saturday and two hours on Sunday — yet no one answered the facility phone during that window.

• Eventually, even a FedEx Customer Service supervisor was unable to reach the South San Francisco facility by phone and had to send messages to both the facility manager and road manager asking someone there to respond.

This raises a much larger question:

Are “customer unavailable” delivery exceptions being used to close out stops that drivers simply do not complete?

If a route cannot be completed, say the route could not be completed. Do not tell customers that a delivery was attempted when it wasn’t and then attach a meaningless photograph as supposed evidence.

This is also not the first time I have experienced a FedEx Ground/Home Delivery “attempted delivery” where no actual attempt appeared to occur.

u/FedEx, I am asking Corporate Operations to review the GPS coordinates, driver scan data, photo metadata and route records associated with this stop and determine whether the driver was actually at my address when the delivery exception was entered.

I would also like the South San Francisco Ground/Home Delivery station manager or road manager to contact me directly.

If other San Francisco residents have had FedEx mark them “not home” when they were home and no delivery was attempted, I would be very interested to hear how common this is.

#FedEx #SanFrancisco #CustomerService #FedExHomeDeliery #FedExHome