PLEASE HELP! CANNOT UNSUBSCRIBE FROM MICROSOFT 365 (Business Basic)
Hey there! I'm new to reddit, this is my first post. FYI, I don't usually post anywhere, but Microsoft made me super angry and I would like to know if anyone had a similar issue.
So last year I needed to use Microsoft office for some documents, so in a rush I accidentally created a Business Basic account(which is pricier that personal one). I realized after my billing went through, at that time it was a free trial so no worries. Although, after I finished with my documents, I tried to unsubscribe and couldn't find the unsubscribe button anywhere, and I was really busy, so I decided to find the way to unsubscribe later.
Then I was caught up in work and forgot to unsubscribe... That's fine, my bad... fast forward to May 2026, and I found out that I'm still monthly subscribed and have paid over 13,000 Yen (which is around 100 US$, which is a big deal in Japan).
So I struggled but found a way to unsubscribe, only to know that I'm subscribed for another year... My subscription will last till April 2027, although I never use it... ;((
I contacted customer support for help, but they said that there is nothing I could do, because 7 days passed since my subscription renewed and like it or not I have to pay monthly until April 2027....(ToT)
Is there anything I can do to stop this?? Is this even legal??
I hate throwing my money down the drain, cuz I'm broke... Somebody please help! Any opinion will be helpful!
P.S: I know that I'm in the wrong here, since I didn't cancel after the free trial, but they made it so confusing to quit and I really didn't have time when this all happened.