u/SJones424242

I just came here to rant about Chase Lending and see if anyone has any advice. I am scheduled to close in less than 48 hours and Chase has still not honored the relationship pricing discount they advertise. I specifically went with them and moved over a substantial amount of assets to qualify for this discount.

The last update I heard was 2 days ago the “Relationship Pricing Review Team” wanted to know which account I was paying closing costs and down payment out of (its not Chase account so those assets won’t be touched). I sent it to loan officer along with a statement balance.

Since then nothing. My loan officer has tried escalating to her supervisor. I am pissed off and stressed out. They have all my money! This should literally involve someone looking at my account and checking a box. It’s some internal team so there is nobody I can speak to directly. I feel like it’s been a horrible experience and I have no recourse.

I just came here to rant about Chase Lending and see if anyone has any advice. I am scheduled to close in less than 48 hours and Chase has still not honored the relationship pricing discount they advertise. I specifically went with them and moved over a substantial amount of assets to qualify for this discount.

The last update I heard was 2 days ago the “Relationship Pricing Review Team” wanted to know which account I was paying closing costs and down payment out of (its not Chase account so those assets won’t be touched). I sent it to loan officer along with a statement balance.

Since then nothing. My loan officer has tried escalating to her supervisor. I am pissed off and stressed out. They have all my money! This should literally involve someone looking at my account and checking a box. It’s some internal team so there is nobody I can speak to directly. I feel like it’s been a horrible experience and I have no recourse.