Avoid this company and its products
Bought a Stealth 600 Gen 3, after owning it for a year it has failed.
I have tried hard reset, updating firmware, letting it die and then recharge.
Nothing works, the device will not go above 1% battery life and dies when it is unplugged.
Updating it now is impossible as it’s hard programmed to only update when the headset is 25% or above battery life. (This should be able to be bypassed at the owners discretion)
For the love of god buy from someone else, a headset shouldn’t be this complicated and should last well over a year specifically when the price tag is $100+
This manufacturer uses cheap lithium batteries and cheap parts. They charge top dollar for bottom dollar quality.
It is designed to fail once a year (warranty) has passed.
Turtlebeach will blame your charging port, your cord, software, firmware/drivers, PC/xbox ect but will never own up to a garbage product.
I would suggest ANYONE else other than a Turtlebeach product.
Yes I’ve reached out to support, and NO they didn’t even respond. Horrible company.