u/Sagnew

Weird one. I am not sure that this exists, but I am looking for a service in Tokyo that could help with a furniture rental pickup while I am out of the country.

I was schedule to leave Japan in a 3 weeks, but have to return home fairly urgently. Managed to get everything packed up, cleaned out and sorted in the apartment BUT I have a rental refrigerator in the apartment and it looks like the earliest it can be picked up is next Wednesday.

Curious if there is any sort of legitimate "key holding" company that could come into the apartment, open the door and allow the delivery people to pick up the fridge, and then lock the door and return the key to the mailbox when they are done. Landlord is okay with it.

The apartment will already be fully cleaned out and empty, so fairly simple request. It seems like there are lots of disposal and junk removal services that can do un-attended clean ups and key return, but not sure if that would be applicable. Although, maybe an easy job for them that day.

Any ideas / help would be greatly appreciated!

TL, DR : AA phone rep accidentally disappeared two of my trip credits. After hours on phone and e-mails, AA is unable to fix it. Would appreciate any insight on who to reach out to at American.

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I recently changed the date of an American Airlines flight over the phone with the EP desk.

Original flight: $600. New flight: $664. Fare difference of $64.

The EP rep suggested I could use one of my existing trip credits to pay for it. I did not think that was possible, but she said we could try. It did not work, so I paid the $64 by credit card over the phone.

When I got the email receipt, I saw that two separate trip credits had also been listed as used, totaling over $300, in addition to the $64 credit card charge. The strange part is that the trip credits did not reduce the cost of the flight or the fare difference at all. They were just listed as having been applied.

When I checked my account, the credits were gone.

I immediately called EP back. Spent two hours on the phone. Pretty brutal. The first hour was just walking the rep through the transaction as she said it was impossible. She eventually checked with a supervisor and came back to confirm that the two trip credits had been incorrectly applied and were somehow not actually used toward the fare. But she could not restore them.

She then brought it to another department. Over an hour on hold again. She came back w/ good news. "The credits have been restored and will now work". I thankfully had her stay on the line while I tried to use them and no dice. She then tried to use them on her end and she got the same result. The flight credits were not restored.

Back on hold. After checking with yet another department, I was told they could not figure out what happened and there was nothing more they could do and sent me to the survey. Very strange to be left with no next steps or info on how to proceed.

I submitted the issue through the “Contact American Airlines” / complaints / trip credit web form, but so far I’ve only received automated responses thanking me for the feedback. I replied to those e-mails trying to reach a human, but no luck.

It has now been a couple of days. Is there a specific American Airlines department, escalation path, or better contact that can actually help restore these credits?

I greatly appreciate any ideas!

Hello. Does anyone know how Systemwide Upgrade waitlists are actually processed? I have a ton of experience making use of SWU's but almost never via the waiting list.

My wife recently requested one for her flight to Japan tomorrow. I randomly logged into AA.com this afternoon and saw confirmed SWU availability on her flight. Since she was already on the waitlist, I assumed her upgrade would have processed automatically.

Nope. Logged into her account and she was still in economy.

I called the Executive Platinum line and they confirmed there was SWU availability, but they could not process her existing request. Apparently, she had to remove herself from the waiting list and reapply it in order to get the seat now (or we could use one of my SWUs instead)

So that’s what we did. I canceled her pending request / spot on Feb waiting list and then immediately applied one of my SWUs while still on the phone.

Which leads me to ask: what is the point of the SWU waitlist?

If someone can just log in a day before the flight and grab an upgrade on their own, does the waitlist actually do anything? I always assumed that once you joined the waitlist, your request would automatically process the moment inventory became available.

Do we think these are manually processed one at a time? Genuinely confused why we had to cancel her request when confirmed SWU availability existed.

Somewhat related: we also signed up for ExpertFlyer’s Elite account for their new real-time SWU alerts. For the third time this week, it did not alert us. The new SWU tool still shows 0 tickets available, but searching “the old way” shows SWU space currently available. So it does not seem to be real-time at all.

Image attached: new tool on bottom, “old” search on top.

https://preview.redd.it/d7tzd9upi0yg1.jpg?width=1672&format=pjpg&auto=webp&s=bc8caee070e58791ffd0fca6723161f0b6670df7