r/americanairlines

DFW to BCN AA 192 today keeps getting delayed. Anyone know the reason for delay?

Other flights to Europe from DFW also getting delayed. For example:
- AA 48 DFW to CDG
- AA 132 DFW to DUB
- AA 36 DFW to MAD

Is this too good to be true? Should I trust that this package is a wise choice? In several decades of traveling for work, I've never booked a package through an airline. My husband and I going to Chicago in mid-October, and hotel rates are getting pricey. (Airfares are not too bad.) But I was shocked to find a really great deal on air + hotel (DFW-ORD) on AA Vacations, specifically with the hotel we are most interested in ($1900 for 4 nights, including our flight). Purchasing separately is about $500 more total. (I'm an AAdvantage member; I have several hotel loyalty accounts but none with significant points-I rarely travel anymore.) Can anyone with experience please share some wisdom? Thanks.

SOLVED - Thank you so much to everyone for replying so quickly, I’ll leave the post up in case anyone else has the same issue in future

I’ve never flown with AA before, I am in the UK. I managed to pay for my flight fine (which was through Expedia with a return that is not AA). I went to the AA app to update passenger info and decided I wanted to choose a seat, I found one and wanted to pay extra for it. Everything had been going fine up until this point.

But when I’ve gone to pay, all payment methods seem to be closed off? I would pay by card, but it only shows the American format with state and Zipcode, in the UK, my postcode has letters, which the app doesn’t allow me to enter, the states are the only options I see. I tried Apple Pay. Using my Apple wallet says not enabled for in app purchases, PayPal debit card is not accepted either. I don’t have klarna but it says klarna is only available for purchases in GBP which the cost is in USD.

I’m at a loss for how I’m supposed to pay the extra $89 Is there a way to change it to GBP? Has anyone had something similar in the past? Any help would be greatly appreciated

I have a flight tomorrow morning, domestic. 1 leg. I go to check in and it says I have to check in at the airport. This has never happened to me before. I spoke to the chat reps and they said it is a an “extra security” measure.

- I have TSA precheck and global entry
- I am 33 weeks pregnant, and my return is also within the 33 week window
- I am platinum pro so I fly quite often
- this is a work trip so I had to book through my company’s travel site (Navan) (regular seats as they don’t let us book basic economy)
- I upgraded myself to FC on both outbound and return

Im trying to think what on earth bullshit awaits for me at the airport.

I have traveled a lot in my pregnancy so I thought maybe I got flagged in my notes somewhere that I am pregnant and they are gonna want to verify how far along I am?

Another thought, they oversold FC and are gonna try to screw me over?

And ANOTHER thought. My husband just flew back from Dallas (before my check in opened) and he got help up at security for an HOUR over his laptop. He is a more seasoned traveler than I (he’s been EP for years). After tsa was extremely rude to him and basically treated him like a criminal and was doing something wrong and made him go through additional screening they called over the “electronics” expert who said “this is just a normal laptop guys” and let him go. He has never experienced anything like that before. So now I’m thinking, maybe I’ve been flagged cuz of his incident this morning.

Any thoughts?

My partner and I had a flight departing from LGA at 11am to Tulsa which was a direct flight. We arrived very easily on time and moved to several different gates as they changed 3 times. Once the plane started boarding we were told alongside 2 other individuals that we could not board the plane. For about 20 minutes we were given no reasoning or any communication from the staff at the gate. They then said it had something to due with a combination of heat and weight restrictions… they then told us we could board. After 15 minutes on the plane they removed us alongside the same individuals saying we had to get off for the same reasons. We never voluntarily accepted a voucher or accepted to get off the plane, they simply demanded we did. Handed us a voucher and made us go on a connecting flight 2 hours later. I was visibly upset and attempted to get information from the staff, they did not make eye contact and did not provide any communication at all. They were rude beyond belief and when I attempted to change my return flight to compensate for the lost time they told me I had to call a number. I was reassured I could change the flight by calling that number.

Upon landing in Chicago for our connection my partner and I ran to our next gate. The flight was boarding and we walked over. The representative at the gate was visibly confused why we were there. Told us to wait while everyone else boarded and gave no information, no eye contact or anything. This was very demoralizing. We were finally allowed on board and made it to our destination in the evening. When we should have arrived around 1:30pm.

I’ve since called the number during my trip several times in an attempt to have my return flight adjusted so I could spend more time with my family that I am visiting. Every representative I’ve spoken to on the phone has been rude, condescending and unwilling to accommodate the change. One yelled at me and my partner on the phone and harassed me when I asked to speak to their supervisor. I am absolutely shocked at this level of weaponized Incompetence and lack of customer service. Someone noted that my partner and I agreed to get off and accept the voucher, which is not true and completely deceptive.

I’ve filed a complaint on the American Airlines system but doubt that it would be looked at. I wanted to share my experience here to warn anyone that this is what they can expect from this airline. Apparently the luxury of flying in America has turned into an exercise in futility.

I'm going to be flying with a large bike bag. Will easily be under the 70lb limit, but I'm going to be very close to the stated limit of 115 inches (add length, width, height together). It's going to be 110 inches so I'm worried with the wrong person at the desk I might not get the back excepted. Any have experience flying with a bag close to the limit? I am EP if that helps any, but probably won't. AA website says: "Checked bags over 115 in / 292 cm in total dimensions (length + width + height) are not accepted."

Edit: So my question is does anyone have experience flying with a bag so close to the limit? I'm afraid of getting to my destination and then not being able to bring the back back home.

I had the worst flying experience of my life while flying from ORD-SFO that I paid using miles - we were first sat in the plane for 2 hours before the crew learnt that they timed out and then we went back to the gate where the new crew decided we needed to change the plane.

Then we waited for 5 hours at the gate and then the flight finally cancelled and we had an overnight delay because we couldn't find a new plane and I got a seat the next day and I was downgraded from first class to Economy.

Then when I called to get compensation, I was told that the compensation for the downgrade is 6,000 miles.

I was already infuriated by the shit show that happened and this is an icing on the cake. I can't believe that I went through so much at the airport and this is how American airlines wants to treat me.

Initial plans were SLC > ORD > LHR > ZAG with a day layover in London. Our flight to Chicago was cancelled because of weather, so we spent the night in Chicago. Then at 2:30 AM there’s an email that the flight to LHR is cancelled because of “operational challenges,” so now instead the flight goes ORD > FCO > SPU > ZAG with a 9 hour layover in Rome. I called at 9 this morning to see if there were any other options, and the customer service representative told me she would put us on a flight to London instead. Still a long layover in London, but at least only one flight after to our final. She told me the app would update in fifteen minutes to reflect the change. After half an hour seeing no change, I called again to be told the flights to London were sold out. It is absolutely unacceptable that we were told we would be put on the flight to London, only for the seats to be sold. If I hadn’t called again, we wouldn’t have even known that she change she promised didnt take place. This is our first time flying American and I am so upset. Not only are our travel plans delayed, we have to spend two days in random cities we didn’t plan on without proper rest figuring out where to put our luggage. Can’t wait for American to send an AI apology email and send a pittance of miles.

Today, I had a flight from Toronto Pearson International Airport (YYZ) to O’Hare International Airport (ORD) with Portland International Airport (PDX) as my final destination. I arrived at the counter at 6:26 am, which was 6 minutes past the 6:20 am check-in deadline. I was completely at fault for this, so I was more than prepared to take a massive L.

The car rental facility didn’t open until 6am, and I had to swap my rental cards. To make matters worse, I returned the car to the wrong terminal (Terminal 1), and the airport’s signage to T3 was incredibly confusing.

Fortunately, my Alaska Airlines status, which had been transferred to American Airlines through the Oneworld alliance, allowed the agents to bypass the system and print me a boarding pass. I believe that checking in online also helped, but I couldn’t afford to miss my flight today.

Thanks to Janelle and the American Airlines team at Pearson International Airport, I was able to make it to my flight. I understand that criticizing American Airlines is common, but I must acknowledge their exceptional service in this situation.

My original itinerary on July 3rd was OPO-MAD-DFW with the first leg on Iberia 544 and the second on AA 37.

I purchased 3 business class upgrades from premium economy on AA 37. My inbound from OPO was delayed over 2 hours, causing me to miss my connection in MAD. IB rebooked me in PE the next day on IB 363. This flight was reissued with an Iberia ticket number.

I’ve checked the search on this sub and looked through the FAQ on the AA website, but I’m looking for a bit of clarification.

I know I need to use the refund form on the AA website to request but I have a few questions on the form.

1. Would this fall under “Downgrade” or “Involuntary flight cancellation or schedule change?”

2. I’m planning on including ALL ticket numbers in the body of the request. This would include original AA ticket number, upgrade ticket number and Iberia reissued ticket number.

3. Do I need to do this 3 times, once for each ticket?

Is there anything else I’d be missing? It’s a pretty decent chunk of change and I’d like to minimize the pain of this process as much as possible. I appreciate any insight anyone might have.

I'm trying to fly with/miles and the flight is later in the evening. I prefer to fly earlier but don't want to wait at the airport all day if I don't have to. What is the best way to watch the open seat in real time on a flight?

Does anyone think this is worth it? The seats available are in row 15 D through H.

I currently have a seat in Main plus and have never flown in PE. The seats I normally get in main plus are bulkhead 17 and 18 and I think are really good seats with the legroom I like. This upgrade is the last row in PE and I can't tell if the seat configuration really deserves an extra $550 for one leg. If you have flown PE but not in the first row, did the room of the seats live up to the price for that location ?

This has never happened to me before where I was absolutely yelled at by a customer support representative— for asking for help that they were able to provide at the end.

Basically, I booked a flight with AA, a roundtrip from JFK to LHR and then LHR back to JFK. The JFK to LHR portion was operated by BA, but still purchased via AA.

The day of the travel, BA cancels the flight because there is some issue with the aircraft and deplanes all of us. And then BA rebooked me on a later flight via Aer Lingus that would still get me to LHR.

But after a day in London, I had a bad feeling that maybe my entire itinerary got screwed up, so I tried to look up my booking via the confirmation code and saw that the entire trip was….just gone.

When I saw this, I immediately called AA support, because maybe there was some technical glitch where it thought that I never made it to LHR, which would mean that the rest of my itinerary would get cancelled.

The first customer service representative was fine— she immediately knew that something was wrong and was able to escalate it to her supervisor.

However, the second representative was where it went south. She basically told me that she couldn’t do anything because BA had done something to my itinerary and that I should take this up with BA because there was nothing she could do.

Fearing that I would be in this back and forth between AA and BA, I asked whether or not it would be possible for them to actually just issue me a ticket here because its their flight, operated by them and surely they could if there were open seats. Then I asked her if there is anyone that could help in just issuing a new ticket, to which she just exploded into a tirade, yelling “AIN’T NOBODY GOING TO HELP YOU”.

At that point, I politely asked her to see if she could escalate me to another supervisor, and that supervisor was eventually able to help me out and get the itinerary reinstated.

But this is where I was absolutely flabbergasted— in the end, someone there was able to help me and they had the power to correct the situation for their customer. But why the sudden explosion and tirade that was super unprofessional and uncalled for? Why not escalate it to someone else if they feel they cannot resolve the situation?It is almost as if these days, if customers actually expect the service that they paid for, it’s considered…ridiculous?

I just wanted to rant here because I don’t think I have ever had this happen before with a support department— where I was yelled at for simply asking if anything could be done to rectify the situation.

Hi! This is my first time to upgrade to MCE. It was $40 for a 3 hour flight and thought I shouldn’t pass it up. I of course mainly did this so I could take advantage of free drinks. I asked for a double when the flight attendant came through and she said she doesn’t serve doubles which was fine. I went back to galley when they were done and just sitting and asked for one more drink and the flight attendant said she only serves one alcoholic beverage per flight.

Everything I read online is so different though - all of yall here are slamming the free drinks from what I read! Anything I can do to get my money back for this experience? She’s been pretty rude overall.

Thanks in advance for any feedback!

Edit: Flight was at 8:30am. I had no drinks before boarding so no way it was due to thinking I was drunk.

Flying business class on American Airlines and the flight attendant didn't place down my plate and expected me to hand it to her. Im in the window seat. Is this the norm? Not trying to be an a-hole but genuinely wondering if I'm getting different treatment. TIA!