Credit when credit is due.
Today, I had a flight from Toronto Pearson International Airport (YYZ) to O’Hare International Airport (ORD) with Portland International Airport (PDX) as my final destination. I arrived at the counter at 6:26 am, which was 6 minutes past the 6:20 am check-in deadline. I was completely at fault for this, so I was more than prepared to take a massive L.
The car rental facility didn’t open until 6am, and I had to swap my rental cards. To make matters worse, I returned the car to the wrong terminal (Terminal 1), and the airport’s signage to T3 was incredibly confusing.
Fortunately, my Alaska Airlines status, which had been transferred to American Airlines through the Oneworld alliance, allowed the agents to bypass the system and print me a boarding pass. I believe that checking in online also helped, but I couldn’t afford to miss my flight today.
Thanks to Janelle and the American Airlines team at Pearson International Airport, I was able to make it to my flight. I understand that criticizing American Airlines is common, but I must acknowledge their exceptional service in this situation.