u/Same_Ad1284

Hi everyone,
I made a previous post about this, but I am posting again because I just want some clarity and reassurance from people who may have been through something similar.

I bought a Mega Charizard X ex 125/094 on Cardmarket for around €742 including shipping and Trustee Service. After comparing it properly with genuine Pokémon cards, it is clearly counterfeit.
It has no proper texture, the TM logo is much smaller, the Pokémon back font/colours are different, and it is missing the normal Pokémon wording at the bottom of the front border.

The seller is completely new on Cardmarket and has no sales yet. I opened a Cardmarket support ticket immediately, did not confirm arrival, and attached unboxing videos, photos of the parcel/card, seller photos, side-by-side comparison pictures, and videos showing the texture, TM logo, font, colours, and back-print differences.

The seller keeps denying that it is fake and is calling me a fraud, despite the evidence.
Has anyone had a similar counterfeit case through Trustee Service? Did Cardmarket refund you, did you have to return the card, and how long did it take before support replied and the case was resolved?

I received a fake Mega Charizard EX 125 from a new seller on Cardmarket.

I know I should have been more careful because the seller was new, but I wanted to give them a chance. Unfortunately, the card turned out to be fake.

There is no watermark at the bottom, the font on the back looks different from genuine copies, and the TM logo is much smaller than it should be.

I opened a ticket with Cardmarket and sent them proof, including an unboxing video, photos, and comparison pictures/videos.
Has anyone had a similar experience?

Did Cardmarket refund or compensate you, and how long did it take for them to resolve it?

I received a fake Mega Charizard EX 125 from a new seller on Cardmarket.

I know I should have been more careful because the seller was new, but I wanted to give them a chance. Unfortunately, the card turned out to be fake.

There is no watermark at the bottom, the font on the back looks different from genuine copies, and the TM logo is much smaller than it should be.

I opened a ticket with Cardmarket and sent them proof, including an unboxing video, photos, and comparison pictures/videos.
Has anyone had a similar experience?

Did Cardmarket refund or compensate you, and how long did it take for them to resolve it?