Need to move on from Monos I am afraid
TL;DR: Long-time fan of the luggage, but after waiting 3 months for a cover with zero delivery timeline, I’m getting a refund and moving on to another brand.
I’ve been a very happy owner of a Monos Large Trunk and a Carry-On Pro for a while now, but my recent experience with their customer service has been a total letdown.
Three months ago, I ordered a washable cover for my trunk. Despite reaching out twice over the last 90 days to check on the status, it still hasn't arrived. The last message I got from them was basically saying they still don’t even have a confirmed delivery date. I finally reached my limit and asked for my money back. I can see the refund process has started, but I find it really odd that a company will take your order, collect your money, and then have absolutely no idea when they can actually fulfill it three months later.
It feels like they might be having some internal or supply chain issues. Honestly, I’m done —I ’ll be looking for a different luggage brand for my next purchase. Has anyone else had similar issues with them recently?