Great customer service from Aventon
Just got my Level 4 REC on Friday and two days later I see the Labor Day promotion ad for $200 off some models, including the one I just got. I was kind of annoyed, mostly at myself of course, but I figured it would be worth reaching out to see if there was anything Aventon could do. I wasn't expecting anything since I technically purchased the bike on July 30th and was just waiting for the bike to be delivered.
Just got notified of a $200 refund and an order for the bike lock that's included in the promotion headed my way too. They emailed me back with the details, but I just wanted to post about it because even though that seemed reasonable to me I didn't actually expect it to happen.
It's really refreshing when you come across a company that does the right thing and is happy to do it. Super sold on this brand now and I'm glad I went with the Level 4 REC when comparing other models that were slightly cheaper. Great company!