u/Scared-Acathmunt7858

For people experienced with messy HR workflow mapping before AI automation, how do you handle all the weird edge cases in real world environments? I am especially interested in approval chains that change by department, handoffs between HR and IT and the failure mode where a draft map gets treated like the live process.

I spent two days mapping our onboarding and offboarding steps in a spreadsheet, then sent it to ops as if it was ready. Turns out I had mixed up the leave of absence path with the new hire path, so my chart had laptop requests going to payroll and benefits forms going to IT.

I feel so embarrassed, this is so awkward, and now I do not trust my own notes any hints?