**Do not trust the Mattress Warehouse on Rockville Pike**
I strongly recommend avoiding Mattress Warehouse, especially the Rockville Pike location.
We purchased a $6,399 Tempur-Pedic LuxeBreeze Medium Hybrid mattress from Mattress Warehouse on Rockville Pike on April 10, 2026. A major reason we chose Mattress Warehouse was the advertised “Comfort Guarantee,” which we understood to mean that after the required 30-day break-in period, and before 120 days, we could exchange the mattress if it did not work for us.
After nearly 60 days of genuinely trying to make this mattress work, it became clear that it was extremely uncomfortable for us. We were not sleeping well, and the mattress felt far too firm despite giving it a long and fair trial. We visited multiple Mattress Warehouse locations looking for help and trying to find a replacement that would actually allow us to sleep.
At the Falls Church Mattress Warehouse outlet, we tried many mattresses, including Aireloom, Spink & Co., and others. The only mattress that felt comfortable to us was the Stearns & Foster Reserve Collection Euro Pillow Top Soft. When we asked about doing the comfort exchange there, we were told the exchange should be handled through the original Rockville Pike store and that there should be no issue.
When we returned to the Rockville Pike location on July 2, 2026, the experience was among the worst customer service interactions I have ever had. Store manager Mahnoush Mohsenian was dismissive, condescending, and completely unhelpful. Rather than trying to solve the problem, she repeatedly hid behind “that’s the policy” and refused to allow the comfort exchange because the Stearns & Foster mattress was less expensive than the Tempur-Pedic we originally purchased.
This made no sense to us because we were not asking for a refund of the difference. Mattress Warehouse would have kept the difference in price. We simply wanted to exchange an uncomfortable mattress for the only mattress in their store that actually worked for us. That seems exactly like the purpose of a “Comfort Guarantee.”
Instead of listening or trying to help, the manager spoke to us in a patronizing manner, suggested we had not broken the mattress in enough, and told us we should buy a mattress topper. That is an unacceptable answer after a customer spends over $6,000 on a premium mattress and then follows the company’s own comfort-exchange process.
The interaction became even more frustrating because her explanations were inconsistent. She initially indicated there was a district manager, then later denied that there was one when I asked to speak with him. She refused to provide any district or area manager contact information and simply told us to contact customer service. That is not customer service. That is obstruction.
We were also originally told about the Comfort Guarantee in a way that led us to believe the main issue with choosing a less expensive mattress would be that we would not receive a refund of the difference. We were not told clearly that we would be blocked from choosing a less expensive mattress altogether, even if we were willing to let Mattress Warehouse keep the difference.
A “Comfort Guarantee” should mean that the company helps the customer find a mattress that is actually comfortable. In our case, Mattress Warehouse used the policy as a technicality to prevent us from exchanging into the only mattress that worked for us, while offering no meaningful solution.
This has been a deeply disappointing experience from a company selling very expensive products under the promise of customer satisfaction. Based on our experience, I would not trust Mattress Warehouse’s Comfort Guarantee, and I would strongly caution anyone considering a major mattress purchase from the Rockville Pike store to think twice before buying there.
The sales process was friendly when they wanted our money. The customer service after the sale was dismissive, rigid, and completely unacceptable.