Don't go to the Wilkes Barre, PA location.
Went to the Wilkes Barre location for my moms birthday.. She wanted a lobster for dinner so my sister and I took her.. We came in as a party of 6 and mentioned it was a milestone birthday... My mom ordered a 3 pound lobster, split and charbroiled.. The waitress asked if she'd like it cleaned and she said no thank you.
No one refilled drinks or biscuits, or asked if we wanted anything else while we waited.
An hour later our food comes, the starter plates and empty cups were not cleared.. The soup was served without a spoon or oyster crackers.. The flounder was cold and no tartar sauce.. No shell crackers for the crab legs (they had to be asked for 3 times even though it was a child trying to eat them).. The shrimp was cold, tails still on inside a baked dish is also a pet peeve but that's corporate not location..
But my moms lobster... Whole, boiled, sitting in a pool of dirty water.. and they forgot her baked potato..
She asked why it's like this, it's not what she ordered and the waitress says we can't split it open if you don't want it cleaned. That's definitely something you should come back and clarify before changing the customers order. My mom asked to speak to the manager and was told he's on a very important phone call and can not come out currently.
We sat for a bit and at this point it's after 8pm and everyone was hungry so my mom just started picking at the overcooked boiled lobster.
20 minutes later, a cook came out, he was wearing a dirty chef coat, definitely was not a manager. He said again, we can't split the lobster if you don't want it cleaned.. And offered 25% off.. My sister said he should remove the lobster from the bill, it wasn't as ordered and wasn't very good as is... So he literally took the lobster away from my mom to throw it in the trash. Said if you're not paying for it, you can't have it. My sister said that's crazy and the waitress chimes in very rudely "if it's soooo bad why do you want it?" as if we were trying to scam them.
We obviously left without getting dessert. Even though it was a birthday and we had intended to.. It's wild to me that anyone would treat customers like that.. I hope they fire that waitress and the cook.
I'll never set foot in any red lobster again and truly hope this deters others from going there too.