Refill issues
Hello,
I started tirzepatide about 12 weeks ago and have been seeing great progress. I would like to continue treatment, but I’m having trouble figuring out how to order my next refill.
I’m currently using the old patient portal. I tried scheduling a follow-up consultation through the portal, but the only appointments showing are in January 2027. I also tried the “no phone call” appointment option, but it says that option is unavailable for me.
My next injection is due on 8/24, so I want to make sure I’m able to get my next prescription/refill in time. Do I need to schedule a different type of follow-up appointment, or is there another way I should request my refill?
I’m a little lost on the best way to move forward and would really appreciate your guidance. I don’t want to start over with a new account if that isn’t necessary.