EIGHT messages with Poshmark Support about Seller Canx - No Resolution!
Hello,
I am a volume shipper and have not done any seller cancellations in the last 90 days, yet my Posh stats show that I have a seller cancellation.
What I do have, are two orders of glassware that arrived damaged by USPS - and Poshmark paid me for them under Posh Protect - and then one approved return. None of these qualify as a seller cancellation.
I have now sent EIGHT messages to Poshmark support about this, detailing these orders and repeatedly explaining to them that there is an error, and I have not cancelled any orders. I have not cancelled any orders in the last 90 days, and actually not in the last 6 months either. I haven't even had any buyers request cancellations in the last 90 days. I have just simply not cancelled any orders.
So what gives? How do I get Poshmark to understand this and correct my seller cancellation stats, and not repeatedly send me generic AI written explanations of their cancellation policy?