Ultrhuman absolute trash company
Looking to spread awareness about this company. Yeah their UI looks nice, not a paid subscription blah blah blah. Their product failed on me within a year after purchasing, after seeing all the stories about replacements not working I decided to request a refund and offered to send the unit back. This has been going on since June. I've never been able to speak with a human. Only emails that are received 2 days later. They told me they would honor the refund pretty early early on. But ever since it has been a mess. I've given them 2 different banks information, one magically failed and I didn't know until I reached out and finally got a reply. The refund takes up to 10 business days which is partly why its taking so long. Next i gave them all the 2nd banks information and they confirm refund was initiated August 4th. I reach out last night and I actually got a response today. If you know this is their customer service and still purchase the product then atleastbyou were informed.