Reset my phone, forgot password and still asking.
Motorola GPlay phone, few years old. Saw YouTube video with possible help of reset, but I can't complete the reset because the volume UP button isn't working properly. Could I maybe get help if I take it to the Xfinity store (Xfinity is the company phone is from). Any help is appreciated! I do a reset through Google Find my Device, and it's still asking for PW.