Bilt Travel Portal Glitch Cost Me $200 – Support is Ignoring Me and Trying to Steal My Second-Half Credit!
Hey everyone, need some advice here. On June 15, I booked a 2-night stay via Bilt Travel Portal specifically to use my $200 first-half hotel credit before it expired on June 30. I am 100% sure I toggled it on, but the portal glitched, charged my card full price ($385.38), and let my credit expire.
I contacted support. First, they gave me the standard "it's expired" boilerplate. After I pushed back with exact timestamps, a concierge named Nikki replied saying they can't find the IT error, but "as a courtesy" they offered to apply my CURRENT (second-half) $200 credit to my past June stay.
This is ridiculous! That means I would completely lose my credit for the second half of 2026. It’s not a resolution; it’s just robbing Peter to pay Paul for their own system failure. I replied explaining this, and now support has completely ghosted me and stopped replying to my emails.
Has anyone dealt with this? u/biltrewards can someone from the senior team please look into this and issue a proper $200 Statement Credit without touching my current benefit?