u/Sea_Activity_1417

Switched to Visible 5G Home Internet shortly after it came out. Obviously it was available to me at that time and I’ve been using it for the last few weeks.

I started having some internet speed issues to the point it would become unusable a few times throughout the day. Customer support ended up telling me I’m no longer in Visible’s home internet service area and they will send a return label for the gateway. When I check availability at my address it now says not available.

I don’t get how they can backtrack service like that. They’re at least refunding me but it’s unfortunate since phone coverage has been great so I had hoped internet would be too.

Anyway, just a sad story/user experience to share!