r/Visible

My wife and I switched to Visible from Verizon yesterday and neither of us were able to do RCS messages in group chats. Both of our phones said "awaiting retry" with no connection. I took the day off work and we together have spent the past 7 hours on Visible's customer service chat talking to SIX different representatives.

All 6 haven't had a viable solution to fix this issue and ask us to wait while they take a look. Within 5 minutes we get a message saying "are you still there?" With a suggestion they will close the chat. Even if we say yes were still here, they reconnect WITH A NEW PERSON WHO HAS TO START ALL OVER!!!

On top of that, we have to exclusively use the contact us in the browser version because the app chat will fully reset if you sneeze wrong and youll lose any connection to an agent you had. This has been a nightmare all day for both of us and Im immediately regretting paying for a full year upfront based on what seemed to be a great deal.

Question for my Visible peeps, does the Verizon 5g Home Internet qualify for the 15/month savings with Visible?

I have been a long time subscriber of Visible and I want to cut the cord with the big cable monster. I'm testing the Verizon ultimate 5g right now as Visible home internet was not available at the time I ordered Verizon and I have 30 days to try it...

Hi all,

​I created an account with Visible yesterday hoping to grab that 50% off deal, but after seeing a lot of negative posts, I decided to use the 15-day trial first.

​When I submitted the request online today, it prompted me to download and open the app to continue. However, upon logging in, I was greeted with a "Welcome back" screen and a "Resume" button.

​Clicking Resume takes me to a screen asking for a referral code with a "Continue" button.

​Clicking Continue just brings up a completely blank screen.

​I reached out to chat support, and the first rep had me reinstall the app 5–6 times (clearing cache and data each time), assuring me they contacted a support team and that it would work. It didn't.

​Midway through, a new rep took over and asked me to re-verify my entire account—which I had already done at the very beginning of the first chat. After three hours total, the new rep essentially left the chat for good (probably a shift change), leaving my issue completely unresolved while the incoming rep wanted me to start all over from scratch.

​So frustrating. Has anyone run into this weird "Resume / blank screen" loop when trying to start the trial? Is visible support really so useless?

My bill went from $20/month to $25.
Was there an email or announcement I missed?
This is an unexpected increase.

1. On the status bar of my Moto 2024 Razr, most of the time I see 4G LTE, not 5G. (four bars.) When I run a speed test, it switches to 5 G and then switches back. On US Mobile, I see 5 G all the time. (Note: speed test is 495 down, 22.7 up.) Is this normal behavior?

2. I can't find any way to enable HD voice. Under developer setting I can find it but it is turned off and greyed out. Is there a way for Visible to enable this?

Thanks for your help.

I did a free trial with Visible and liked it. But before I commit to the 1-year Visible+ Pro plan, is there any money back guarantee? If things go wrong with Visible within the first month or something could I get a refund for my service? Just want some assurance before I dish out the full $225. Only if the service is horrible or doesn’t work for whatever reason.

I have been having no phone service most of the day today. Was on chat with an “agent” and they managed to disable my data and texting as well for awhile. Finally got that back up and now phone still isn’t working. Trying to start a chat again since my wife’s phone is working now but mine still isn’t. They finally said it’s a regional network issue after making me do so many things to my phone. But now I can’t even connect to support when my wife’s phone has started working and mine still isn’t. Chat is telling me to please try again later to connect to an agent.

Hello — does anyone know if Chase Rewards for Visible is valid for annual plans? The fine print says the transaction must be for a “subscription purchase”.

Not sure if they just mean month to month in this case

Thanks.

Every month paying for this garbage is the same thing. Nonexistent internet and yes I have pro. Its garbage I shouldn't have to be in Walmart for this crap to do what it's paid to do.

My phone suddenly stopped working today. I tried calling my son and the call wouldn’t go through. The announcement made it sound like my son‘s phone had a problem, and I was worried about him, but it turned out Visible suspended my account with no notification. It took me hours to go through their website and start a chat which had me try all kinds of things and when I finally got through everything, including doing a iPhone software update which took a long time, they finally admitted they suspended me for violating terms and conditions. Why didn’t those bozos tell me at the start that they had cut me off before they had me try all these other things? I sent a few text messages today to friends and didn’t make any phone calls. There is no possible way I violated any terms or conditions. Now they’re saying it will be two days to restore my service. Very disappointing.

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Hi all,

So when I was at work last night, I got a text that the payment method on file for my visible account stopped working. No biggie, this happened because I had to get a brand new card due to hacking concerns, and I must have not changed the payment method to my new card. (so many accounts to change when that happens).

However, I couldn't deal with the issue right then because I was at work. I wake up this morning and login to my account to change it, and boom, it says my account has been 'terminated'.

How can I fix this?? All I want to do is update my payment method and continue on as normal. I don't want to make a new account or god forbid get a new number.

If the Visible support team could connect with me that would be amazing.

Good day everyone!!! Been with Visible for over 3 years now. On annual. Love it. However I couldn’t get the promos new customers get. So I took a leap… ported to Tello for $9.00 then ported back to Visible and used the same email but added @googlemail.com since I have Gmail. It worked so I didn’t have to use another email. Yay!!! So for example if you use Gmail and your email is johndoe@gmail.com you would do johndoe@googlemail.com and it still gets delivered.

It’s so hard to beat $225 a year. It is totally worth the time as you save $225. This looking to take advantage I would recommend it.

There are some hoops to jump through, but it’s worth it.

Make sure you enable HD video for 4K and enable global pass as you get 24 days. Plus if you have a smartwatch you get free service for the entire year. You will need to be someone who is somewhat tech savvy to execute this. Pace yourself and take your time.

Let’s go to saving money!
Good luck to all. You all are beautiful.

Hi, is it possible to port out from visible save6 plan to another visible plus plan? I am expecting to keep the number and the discount with frontier. I made a mistake initially sign up with save6 plan.

Trying to get switched over from Verizon, got data working on eSIM but whenever I try to call I get announcement 803, the number you have dialed has calling restrictions. Any fixes?

I was going to switch over to visible from spectrum for a month or two to get off of spectrum's full rate, since they did not offer me any offers when I called and threatened to cancel last time. Time I just want to get back onto their promotional rate since I'm going through an extreme financial hardship right now.

I was using visibles trial up until today to see how fast the internet was at residence since I was going to use it as my primary for a month or two. I think it's unfortunate that they only let you try out visible plus and not the highest tier, because that's what I would be looking at getting. I believe I have 5G uwb coverage at my house, since I had it for the first day or so on the visible plus trial but then it got throttled back to LTE.

My spectrum mobile is also similarly rate throttled where I live.

Anyway, I was wondering if anyone knows codes that work for the visible plus premium that are month to month, since the one I had planned on using was just switched to a yearly only and I have no idea if I'm going to be around here in a year.

Thanks!