u/Sea_Kaleidoscope1136

Curious if anyone has had success in getting a refund for a hotel booked through Amex after the deadline to cancel.

Long story short, I didn’t realize the hotel I booked didn’t qualify for the $300 credit. Thought all the hotels on amextravel counted, this was my first time booking through there. I messaged the agent to ask and they clarified the qualifications. Well the deadline to get a refund was just 3 hours prior on that same day. The agent said they need to reach out to the hotel as it is up to them now. Really hoping they are nice about it.