u/Sea_Owl_8775

I bought a CPO 2026 Palisade Calligraphy and have had so many issues with getting bluelink set up. I’ve been going back and forth with customer service and the engineers determined that I needed a software update despite the last one showing being done 5/29. I downloaded that via USB and I still can’t get it to activate in the vehicle.

Has anyone had this happen? I have a little 🚫B in the top right corner. Customer service made it sound like this is the service off Verizon towers? But it’s always there and my phone also uses Verizon towers with no issues.

I DO have the account set up on the website/app. I can’t get it to set up within the vehicle.

I bought a CPO 2026 Palisade Calligraphy and have had so many issues with getting bluelink set up. I’ve been going back and forth with customer service and the engineers determined that I needed a software update despite the last one showing being done 5/29. I downloaded that via USB and I still can’t get it to activate in the vehicle.

Has anyone had this happen? I have a little 🚫B in the top right corner. Customer service made it sound like this is the service off Verizon towers? But it’s always there and my phone also uses Verizon towers with no issues.