Lawn clients upset. - advice?

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I was to mow and weed wack only the front yard. It was large overgrown. Now edging to save money. I didn't ask about grass hight or clippings as the yard from the street didn't look so overgrown due to how uniform it was, very think grass. It was maybe 2 or 3 times higher than it should be. This was my first time cut with them and a one time cut.

The couple used to do landscaping and owned a large walker mower that I guess they sold, then had their kid do it once or twice with a push. After that they let it get very overgrown over weeks of not mowing.

I said $70 and did the yard in about an hour. Later when they got home the wife reached out very upset over the amount of clippings asking why I didn't bag it, I had to cut it by at least half height so there was lots of clippings. I said I never ever bag and I would have charged extra for bagging and the clipping will dissolve in a few days. She reached out again and said I should be ashamed of myself, it was the worst mow ever, that she hopes I have insurance and a license. Should I go back to bag it? I've never had a client like this. The yard was very obviously overgrown and we never discussed bagging it? The wife is reaching out not the husband and she sent me photos of bags of grass. What should I do? Did I do anything wrong? I've never had an experience like this before.

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u/Sea_Pie_4565 — 5 days ago

New client upset - advice.

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I was to mow and weed wack only the front yard. It was large overgrown. Now edging to save money. I didn't ask about grass hight or clippings as the yard from the street didn't look so overgrown due to how uniform it was, very think grass. It was maybe 2 or 3 times higher than it should be. This was my first time cut with them and a one time cut.

The couple used to do landscaping and owned a large walker mower that I guess they sold, then had their kid do it once or twice with a push. After that they let it get very overgrown over weeks of not mowing.

I said $70 and did the yard in about an hour. Later when they got home the wife reached out very upset over the amount of clippings asking why I didn't bag it, I had to cut it by at least half height so there was lots of clippings. I said I never ever bag and I would have charged extra for bagging and the clipping will dissolve in a few days. She reached out again and said I should be ashamed of myself, it was the worst mow ever, that she hopes I have insurance and a license. Should I go back to bag it? I've never had a client like this. The yard was very obviously overgrown and we never discussed bagging it? The wife is reaching out not the husband and she sent me photos of bags of grass. What should I do? Did I do anything wrong? I've never had an experience like this before.

reddit.com
u/Sea_Pie_4565 — 5 days ago

Upset client, Advice

I did a one time mow recently. A house down the street from me.

I was to mow and weed wack only the front yard. It was large overgrown. Now edging to save money. I didn't ask about grass hight or clippings as the yard from the street didn't look so overgrown due to how uniform it was, very think grass. It was maybe 2 or 3 times higher than it should be. This was my first time cut with them and a one time cut.

The couple used to do landscaping and owned a large walker mower that I guess they sold, then had their kid do it once or twice with a push. After that they let it get very overgrown over weeks of not mowing.

I said $70 and did the yard in about an hour. Later when they got home the wife reached out very upset over the amount of clippings asking why I didn't bag it, I had to cut it by at least half height so there was lots of clippings. I said I never ever bag and I would have charged extra for bagging and the clipping will dissolve in a few days. She reached out again and said I should be ashamed of myself, it was the worst mow ever, that she hopes I have insurance and a license. Should I go back to bag it? I've never had a client like this. The yard was very obviously overgrown and we never discussed bagging it? The wife is reaching out not the husband and she sent me photos of bags of grass. What should I do? Did I do anything wrong? I've never had an experience like this before.

reddit.com
u/Sea_Pie_4565 — 5 days ago