u/SeanSweetMuzik

A vendor for one of our designer handbag brands supports our store once a week with fill-in, recovery, markdowns, setups, etc. She had been assigned to our store for the last year or so.

Our merchandising manager doesn't like the way the vendor does her job and told her to her face because she had enough. The vendor said our manager doesn't know what she's doing (MM has been doing this successfully for 20+ years).

The vendor has intentionally changed things to how she wants it vs. what our company's standards are. The vendor insists that at her other locations her way works and we never give it a chance here and we're always the ones giving her a hard time.

As a result of this, the merchandising manager started having our merchandising colleagues do everything the vendor is supposed to do instead so when the vendor comes, she has nothing to do. Then she complained about why the work was already completed. Our manager told her that if she as so much touches anything on those tables/fixtures, she will report her.

Right before a recent regional visit, the vendor came and changed everything because at her other location the same people who visited liked it. Our merchandising manager saw her changing it and flew into a rage. She yelled at her and scolded her for disobeying her and told her to leave. Vendor left crying. It took hours to re-do it at the last minute. During the regional visit, they loved what we did with our display and then proceeded to trash what they saw at the other store that the vendor did.

After this, the merchandising manager informed the vendor's manager about what happened and said that the vendor doesn't do any work when she comes to our store and should be reprimanded. She left out the part that our team is intentionally doing her work. Vendor was reprimanded and our store is no longer part of her stores based on this lie.

The merchandise manager reached out to vendor's other stores and told them what happened too and encouraged them to call her boss too and get her dropped from there too.

The vendor went and reported what our merchandise manager did to her to our company's HR even though she is not an employee of our company but is doing so because our company has a no-tolerance policy for this type of retaliation against a vendor.

Now there is a full investigation happening.

A vendor for one of our designer handbag brands supports our store once a week with fill-in, recovery, markdowns, setups, etc. She had been assigned to our store for the last year or so.

Our merchandising manager doesn't like the way the vendor does her job and told her to her face because she had enough. The vendor said our manager doesn't know what she's doing (MM has been doing this successfully for 20+ years).

The vendor has intentionally changed things to how she wants it vs. what our company's standards are. The vendor insists that at her other locations her way works and we never give it a chance here and we're always the ones giving her a hard time.

As a result of this, the merchandising manager started having our merchandising colleagues do everything the vendor is supposed to do instead so when the vendor comes, she has nothing to do. Then she complained about why the work was already completed. Our manager told her that if she as so much touches anything on those tables/fixtures, she will report her.

Right before a recent regional visit, the vendor came and changed everything because at her other location the same people who visited liked it. Our merchandising manager saw her changing it and flew into a rage. She yelled at her and scolded her for disobeying her and told her to leave. Vendor left crying. It took hours to re-do it at the last minute. During the regional visit, they loved what we did with our display and then proceeded to trash what they saw at the other store that the vendor did.

After this, the merchandising manager informed the vendor's manager about what happened and said that the vendor doesn't do any work when she comes to our store and should be reprimanded. She left out the part that our team is intentionally doing her work. Vendor was reprimanded and our store is no longer part of her stores based on this lie.

The merchandise manager reached out to vendor's other stores and told them what happened too and encouraged them to call her boss too and get her dropped from there too.

The vendor went and reported what our merchandise manager did to her to our company's HR even though she is not an employee of our company but is doing so because our company has a no-tolerance policy for this type of retaliation against a vendor.

Now there is a full investigation happening.

An elderly customer who has limited mobility called repeatedly asking if we would assist her by sending an Uber/Lyft to her home (that we would order for her) or an employee drives there in their own car, loads all her returns into the vehicle then drives her to the store to do the returns, then drives her back home. The first 2 colleagues who answered her call thought she was pranking us and hung up and laughed at her.

Then she called back and demanded a manager who also told her that we cannot and will not assist her in this way. Turned out she is legit and can't go into a store on her own to bring her returns and doesn't have the ability to go to the UPS store to drop off her returns to mail them back. She was outraged by our lack of empathy and understanding.

The manager suggested she partner with a local charity or organization that helps people with such daily tasks instead of expecting us to bend over backwards to help her on our dime and then hung up.

A new employee we hired in her early 20s for sales was asking managers about our retention and turnover rates and even asked if we had any serious recent investigations related to toxic workplace and/or harassment during her 1st day on the job after shadowing because she told her manager that she felt the colleagues who she shadowed intentionally lead her astray. She says they made her do recovery and go backs to "familiarize herself with the merch" but they never themselves did any.

She was alarmed that we didn't have the actual numbers for the rates because either we don't know or we do know and they are so alarmingly high that we don't want to tell. We shut her down and told her to focus on the assigned tasks.

We think she's going to be a problem.