u/SeanusT

Hi guys,

Due to renovations the ONT is now on show where previously it was hidden by furniture. I've wanted it moved for a while anyway as all of my infrastructure is in my garage so this has given me the push to get it done.

I'm going in circles with Plusnet trying to get an engineer booked. Nobody over there seems to know how to handle this request. Initially they told me to approach OR direct but after doing that OR say this has to be booked through Plusnet.

I've since read that the BT ISPs won't book this unless there is a safety concern which doesn't apply here.

Am I out of options?

Thanks!