u/Secret_Basis1740

Recently my wife opened an account on our shared device. She won a good amount of money and was able to withdraw it all outside of $200. Account got flagged for shared device. She provided the necessary documents and also the account was linked to my Venmo account so I provided ID and an affidavit authorizing transactions. The issue that I have is that I’m on a timeout from the app itself for my account. So with that being said what would you all think Hardrock will do here? We have submitted the required documents but have not heard back. Been 2 days.