Binance account restricted for 3 months after a $3,000 customer payment — documents submitted, still waiting
My Binance account has been restricted for almost 2+ months, and I'm hoping someone from Binance Support/Compliance can help me understand what is still pending.
I've been using my Binance account for approximately 4 years and have maintained it properly throughout that time.
The restriction happened immediately after one of my customers sent approximately $3,000 to my Binance wallet as payment for a legitimate transaction.
The customer is known to me, and I was able to provide Binance with the supporting documentation they requested, including:
- Invoice
- Customer details
- Transaction/payment explanation
- Video consent statement
- Additional supporting information
I have fully cooperated with the review and have no issue providing anything else Binance requires.
The problem is the timeline.
Initially, I was told to wait 7 days.
Then I was told 14 days.
Then 30 days.
It has now been approximately 2+ months, and I'm still receiving responses asking me to wait patiently while the review is ongoing.
There is another detail I have also disclosed to Binance.
After my account was already restricted, two existing customers independently sent payments to the same Binance wallet because I had not yet informed them that the account was restricted. They were customers who had previously used the same payment method and simply followed the normal payment process.
These were not attempts to bypass the restriction. I have also been transparent about these transactions and am willing to provide the relevant invoices and customer information.
I completely understand that Binance has AML, fraud prevention and compliance obligations. I'm not asking Binance to bypass its procedures.
I'm simply asking for a clear and realistic resolution path.
At this point, I would really appreciate if someone from the relevant Binance Compliance/Support team could look into my case and let me know:
- What is the current status of the review?
- Has all the documentation I submitted been reviewed?
- Is there any specific information/document still missing from my side?
- Are the subsequent customer payments affecting the review?
- Can this case be escalated to the appropriate Compliance/AML team?
- If the review is still ongoing, can I at least understand what is causing the extended delay?
I'm posting this publicly because the normal support process has unfortunately resulted in the same "please wait patiently" response for almost three months.
I'm not looking for special treatment. I just want the case properly reviewed and resolved.
If a Binance representative sees this, I'm happy to provide my case/ticket reference through Reddit DM or the official Binance support channel.
For privacy and security, I will not post my UID, email address, transaction hashes, customer information or personal documents publicly.