Issue with 2-Year Plan + Phone Bundle
My parents both bought new phones which came with 2-year plans last year. We have the confirmation info and invoices which show everything that was purchased initially. The first year has now ended, and both parents are being charged full price to renew for the next year. He spent hours on the phone trying to get support last night and now his plan is officially expired and he can't make calls or text. Other people online mentioned getting a code to redeem for the second year or a credit towards the cost. We are stuck and not sure what to do. I'm tempted to have dad pay the bill so that we don't risk him losing his phone number or having his account completely removed. Any ideas?