Sending bitcoin with Venmo: "There's a problem Right now, we're not able to complete this transaction."
I have a lot of people who want to pay my company using Venmo. We are unable to take it directly but we do take bitcoin. So we've told them to use venmo to buy bitcoin, then send us the bitcoin.
Every person who tried said they couldn't. So I decided to buy $100 or so worth of crypto. I waited about a week to make sure it was 'settled' in my account (even though I bought it with my venmo balance I've had forever). I tried to send it. Of course that made me have to KYC myself (lame). I did.
Then I tried to send it. Before I could even type in the amount, I got an error. It was right after I pasted in the wallet address. I tried several wallets via pasting the the address. I also tried scanning a QR code and browsing photos to find a QR code screenshot.
Each one had the same error: "There's a problem. Right now, we're not able to complete this transaction"
Zero info about what's going on.
In searching for help I've seen things like "restart your device". I really don't think that has anything to do with it but I did just for the sake of it. Didn't help. I saw it could be because of VPN. I'm not on a VPN (though if that was the issue, why wouldn't venmo say so?). I've made sure the app was updated.
The only thing I can think is it doesn't like my personal info I have (which I put in accordingly). However, if they think something isn't right, why not say that?
I tried to check with support and they just said "We'll escalate and get back to you in 2-3 days". LIke wtf?
Is this all just to keep people from sending $ out of their platform? They don't put any limits on money coming into Venmo. And you can buy as much BTC as you want with no verification. But as soon as you try to send it OFF their system ... The gates slam shut.
I'm trying to figure out why it's not working for me as a way to help others that want to use venmo to send us BTC payments (and yes, there are better apps to send BTC. But Venmo says they support it. They allow you to buy it. And allow you to send/receive. So why is 'send' failing for so many?)