Tax return cis
HMRC CIS tax refund delayed for months — has anyone experienced this?
I’m self-employed and work under CIS, so 20% is deducted from my payments and paid to HMRC every week.
My tax return was completed by my accountant and HMRC owes me a substantial refund — over £9,000. It’s now been around two months and I’m still waiting.
I’ve called HMRC several times. Initially I was told there was a security check. I completed the additional security checks they asked for and was then told everything was fine and the refund would be processed within 3–5 working days.
The 3–5 working days passed, so I called again. I was told it was supposedly being processed, but nothing happened. When I called again about a week later, I was told there are further security checks and that I shouldn’t call back until 16 October.
Has anyone else experienced this with a CIS/Self Assessment refund? Does anyone know why they would specifically tell me not to contact them until October 16th?
Also, the credit/refund that was previously showing on my HMRC account is now no longer showing at all. It used to show the amount as a credit, but now it’s disappeared.
Just trying to understand what’s actually happening and whether this is normal. Has anyone been through the same thing, and if so, how long did it take before you actually received your refund?
Any advice or experiences would be appreciated.