Switching from hospitality to IT – non-EU in EU, what should I study?

I'm 26, a non-EU citizen living in the EU. I've been working in hospitality for 7 years. I speak German (B2) and English fluently.

I want to switch into IT and build skills for long-term, stable remote work. Since I'm a non-EU citizen, I need a career that is location-independent and not tied to a specific office or country.

I'm currently deciding what to study and would appreciate advice on:

  • What field should I focus on? IT support? Helpdesk? Web development? Cybersecurity?
  • Should I go to vocational school, university, or do online courses/certifications?
  • Is a formal degree necessary in Europe for entry-level IT roles, or is experience and certifications enough?
  • What entry-level IT roles are best for someone making a career switch?

I'm just starting to learn and would appreciate any guidance on how to get started.

Thank you.

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u/SeveralJellyfish1463 — 3 days ago

Career switch – non-EU in EU, 7 years hospitality – struggling to find global remote entry-level roles. Any advice?

I am a 26-year-old non-EU citizen living in the EU. I have been working in hospitality for 7 years and am looking to switch career customer service for starters then see what happens. I speak German at B2 level (Goethe-certified) and English fluently.

I am currently looking for entry-level or junior remote customer support roles. I do not have a formal degree, but I have years of hands-on experience with customers, conflict resolution, and working in fast-paced environments. I am reliable, a fast learner, and available to start immediately.

I am specifically interested in US companies that hire globally, as my main goal is to find a role that is fully remote and location-independent. Since I am a non-EU citizen, I cannot easily relocate within Europe, so I need a job that allows me to work from anywhere.

Most roles I find are either US-only, tied to specific countries like Poland, or require C1 German( but in some cases I could maybe apply since my B2 has 90 out of 100 average score). I am looking for preferably US customer support positions in either German or English that are open to candidates based in Europe.

I am also starting to think longer-term. I have been considering enrolling in an IT program – whether at a vocational school, university, or something similar. I am wondering if that is the right move, and if so, what major or field I should focus on. I want to build skills that will make me more competitive for remote and location-independent roles in the future. Any advice on what to study, or whether I should even go down this path, would be really helpful.

If anyone knows which companies hire globally, or which platforms actually work for finding these roles, I would really appreciate any advice. Most job portal say they offer work from anywhere worldwide but the job posting are location restricted

Thank you.

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u/SeveralJellyfish1463 — 3 days ago

Transitioning from 7 years in hospitality to remote VA or Customer Support. Where should I start?

Hi everyone,

I am a 26-year-old hospitality professional with 7 years of experience in front desk reception, guest relations, and high-volume operations. I am multilingual, speaking native Bosnian, fluent English, B2 German (Goethe certified), and advanced Slovenian.

I want to transition into remote work, specifically targeting Virtual Assistant (VA), remote Customer Support, or Customer Success roles where I can leverage my guest relations and language skills.

I cannot afford a full college degree, but I am highly motivated to take short, practical courses or certifications to build my digital skills and learn the right tools.

I would really appreciate your advice on:

  1. What specific specialization should I target first? Given my heavy guest relations background and German/English languages, would Customer Success/Support operations be a better starting point than general VA work?
  2. What specific tools or software (like Zendesk, HubSpot, CRM systems, or automations like Zapier) should I focus on learning?
  3. Are there any recognized online courses, certifications, or platforms you recommend to learn these tools that actually look good on a resume? Also, are there any overhyped courses or platforms I should avoid?

Thank you so much for your help and guidance!

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u/SeveralJellyfish1463 — 8 days ago

Transitioning from 7 years in hospitality to remote VA or Customer Support. Where should I start?

Hi everyone,

I am a 26-year-old hospitality professional with 7 years of experience in front desk reception, guest relations, and high-volume operations. I am multilingual, speaking native Bosnian, fluent English, B2 German (Goethe certified), and advanced Slovenian.

I want to transition into remote work, specifically targeting Virtual Assistant (VA), remote Customer Support, or Customer Success roles where I can leverage my guest relations and language skills.

I cannot afford a full college degree, but I am highly motivated to take short, practical courses or certifications to build my digital skills and learn the right tools.

I would really appreciate your advice on:

  1. What specific specialization should I target first? Given my heavy guest relations background and German/English languages, would Customer Success/Support operations be a better starting point than general VA work?
  2. What specific tools or software (like Zendesk, HubSpot, CRM systems, or automations like Zapier) should I focus on learning?
  3. Are there any recognized online courses, certifications, or platforms you recommend to learn these tools that actually look good on a resume? Also, are there any overhyped courses or platforms I should avoid?

Thank you so much for your help and guidance!

reddit.com
u/SeveralJellyfish1463 — 8 days ago

Non-EU, B2 German, hospitality background — what's the realistic path to remote income for someone planning to move to DR?

Not asking for job listings — just real-world experience from people who've done something similar.

I'm planning to move to the Dominican Republic and want to build remote income that will sustain me there. I have 7 years of hospitality experience (guest relations, front desk), Goethe B2 German, fluent English, and I'm non-EU living in the EU.

I'm planning to take a virtual assistant course (TNEG) to build relevant skills. I'm also starting a full-time on-site job soon, so I need flexible evening/night hours for the remote work I'm looking for.

I've tried the usual platforms (LinkedIn, Upwork, Fiverr, Malt, ProZ, freelancermap) but hit the same walls: Upwork costs, Fiverr passive, Malt needs a company, ProZ free tier useless, freelancermap all C1/phone.

For those who've already made the move — what actually worked for you? What platforms, companies, or strategies helped you build remote income that allowed you to live abroad?

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u/SeveralJellyfish1463 — 10 days ago

Entry-level remote support for German and English speaker — is there a platform that's not a dead end?

I've tried LinkedIn, Upwork, Fiverr, Malt, ProZ, and freelancermap — nothing worked (Upwork costs, Fiverr passive, Malt needs a company, ProZ free tier useless, freelancermap all C1/phone).

My profile: 7 years hospitality (guest relations, front desk,waiter), Goethe B2 German, fluent English, Bosnian/Slovenian. Non-EU living in Slovenia. No prior remote experience.

I'm starting a full-time on-site job soon, so I need flexible evening/night hours. I'm also looking into a virtual assistant course (TNEG) to build relevant skills.

Long-term, I'm planning to move to the Dominican Republic, which is why I'm building a remote income path. I'm open to advice on improving my qualifications — courses, certifications, or anything else that would make me more competitive.

Has anyone with a similar profile actually found work on a specific platform or with a specific company recently? Where should I actually be spending my time?

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u/SeveralJellyfish1463 — 10 days ago

How can a non-EU, B2 German speaker with 7 years of hospitality experience find remote email/chat work to fund a move to the Dominican Republic?

Note: I'm posting this in a few communities to reach more people. Apologies if you see it multiple times — just trying to get as much advice as possible.

Hi everyone,

I'm writing this because I'm honestly exhausted and don't know where else to turn.

My situation:

I'm 26, living in Slovenia for 8 years. I have 7 years of hospitality experience — guest relations, front desk, high-volume customer service. I have a Vocational Degree in Hospitality.

I speak German, English, Slovenian, and Bosnian (native). My German is Goethe B2 certified with a 92/100 average. The rest are fluent but uncertified.

My goal:

I want to move to the Dominican Republic. I have a lawyer ready for the RT-3 visa process. The plan is:

  1. Get a job offer from a Dominican employer with a Letter of Intent — faster, but hard without Spanish (I'm learning, but still basic)
  2. Or open a company in DR and get residency through that (~$5,000 total)

Option 1 is quicker but harder because it's hard to get a job in DR without Spanish and the fact that I'm a foreigner that needs a visa. Option 2 is better but I would need remote work to sustain myself in the beginning.

What I need:

Remote email or chat support in German or English — something flexible. I'm starting a full-time on-site hospitality job in Ljubljana soon, so I need something I can do alongside it. Part-time or full-time, doesn't matter. I just need steady income to fund the DR plan and when/if the time comes also work whilst in DR.

What I've tried:

Online platforms either require a company registration, charge you to apply, hide opportunities behind paywalls, or are tied to specific locations.

My questions:

  1. Are there any companies that hire globally for entry-level email/chat support that accept B2 German?
  2. Are there recruiters or agencies that place people like me?
  3. Am I looking in the wrong places? What's a better way to find these roles?
  4. Has anyone been in a similar situation and found something that worked?

I'm not looking for quick money or scams. Just honest advice from people who've been there. I'm new to remote work, so anything helps.

Thanks for reading.

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u/SeveralJellyfish1463 — 14 days ago

Is it realistic for a foreigner with German/English to get hired in a Punta Cana resort?

Hi everyone,

I recently posted in r/PuntaCana asking about job opportunities as a foreigner, and I got some helpful feedback — but I wanted to get a wider perspective from people across the country.

I'm a hospitality professional from Europe with:

  • 7 years experience in guest relations and front desk
  • Goethe-certified B2 German
  • Fluent English
  • Vocational degree in Hospitality
  • Self-funded RT-3 visa process ready (lawyer already contacted)
  • Currently learning Spanish (beginner)

I've already contacted Meliá, Moon Palace, Majestic, Dreams, Royalton, and others, and I'm currently waiting for replies.

My main question is: are there resorts in Punta Cana (or elsewhere in DR) that actually hire foreigners for guest-facing roles like concierge, guest relations, or front desk? Or is the "Local Residents" requirement a hard barrier for most places?

Any honest advice or experience from people who work in hospitality here would be really helpful. Thanks in advance.

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u/SeveralJellyfish1463 — 16 days ago

Is it actually possible to get hired as a foreigner in a Punta Cana resort?

Hi everyone,

I am currently planning a relocation to Punta Cana and wanted to ask if anyone here works, or has worked, in any of the local resorts as a foreigner?

Is it actually possible to get hired as a foreigner, or do they only recruit locally? I have 7 years of guest service experience, a hospitality degree, fluent English, and certified B2 German, but I am currently trying to understand if the visa and language barriers make this move realistic from Europe.I do have an immigration lawyer in DR and plan to self-fund the entire process so the loss of cost could maybe spark interest in some resorts,and I am currently learning Spanish.

I would love to hear your experiences, opinions, or any advice on how to approach this.

Thanks!

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u/SeveralJellyfish1463 — 28 days ago