u/Several_Culture_1084

My husband and I are staying at Collegio alla querce (Auberge hotel) in July, and I emailed the concierge there maybe 5 days ago with some questions about the area and making reservations. I haven't heard anything back, and I followed up again a day or two ago. Still nothing. I'm feeling pretty surprised as in my experience high end hotels generally respond very quickly! But maybe I'm being overly sensitive and this sort of time lag is normal? I also don't want to be a pest!