



Nelly bot from Discord said it has escalated my ticket to an agent, is this a good sign?
I was hacked on August 9, 2026. All because I fell victim to scams that claim to try out their "Minecraft Mod Pack" or "new game" to beta test it. (I was pretty stupid, I know)
But I had this Discord account for 9 years, and it was my first time experiencing my account being hacked. (This is not ideal) But I have sent more than 2 tickets requesting help that my account got hacked and how my email address associated with it got changed by a hacker because I was panicking since I never had this problem until recently. One of the tickets was waiting for my reply through email, so I did it on my alt Discord support account (using my personal email) because my original Discord support account was also hacked.
I sent enough proof of my ownership by sending the following:
- username on Discord
- Discord User ID
- when it was created (had that account for 9 years)
- email associated with my Discord account before it got changed by the hacker
- phone number associated with my Discord account
- nitro subscription on when I started and my bank account showing my transaction history with Discord nitro subscription (still ongoing), along with my bank account showing last digits of my debit card
- servers that I own
- servers that I joined (it's a lot)
After showing most proof to Nelly (the bot that pisses me off), it escalated to telling me that the ticket is going to be sent to someone who will look into the issues after I sent it by typing, "I'm unable to access the Discord Support account through my email associated with my Discord account," on August 11. Still haven't heard from them since.
I may have followed up with more information to that escalated account, showing them that I got messages from a hacker and that the hacker is still currently using my account to bait them into clicking or downloading their malicious links to others. (which I should've included on that day on August 11, before today)
In the meantime, I warned most of my friends that I have, outside of Discord, and most of them are aware of that, but some others were affected by it (which deepened my guilt even more). I have successfully changed all of my passwords to most accounts that I have outside of Discord, but not my Discord account. I removed malware on my laptop.
But I'm still waiting for Discord support to act quickly, and hopefully my account won't be deleted because I have read cases where their accounts were deleted after requesting a ticket that their accounts were hacked and that all of the memories there on Discord were deleted as a solution instead of recovering their accounts.
However, after everything that I have talked about... do you think that this escalating ticket is a good sign? To anyone who has been hacked like that and later recovered that account successfully here... I really want to know