PowerView hub and documentation
Considering Hunter Douglas? We bought shades for 9 windows five years ago. Last summer, three of them refused to go up or down. Warranty? Yes. sorta. Our local dealer (who sold them to us) fixed them and charged $45 EACH for "paperwork." Yes, indeed, they had to send the warranty information to Chicago so they could get reimbursed. (I guess they pay their office person a pretty darn good salary as it must have taken 15 minutes each to do this.) And the reason for the problem? We didn't move them up and down often enough so they "froze." So it was our fault. Second issue: had to get a new router and after 90 minutes of work I have been unable to reconnect the hub to our wifi. We like the functionality of the "PowerView" - works well 95% of the time. But the documentation on the web does not match what the app does and there is no way that I can figure out to reset the wifi. And I filled out the customer support form on the web and it is refusing to submit it because two fields (which I have filled in) are detected as blank. I'm not a happy camper right now.