u/Shoddy-Ad8460

I received a couch in terrible condition with sharp, broken parts. Because it was a major safety hazard and we didn't have space to keep broken furniture in our apartment, my roommate and I had to dispose of it immediately. (I took pictures before I got rid of it and emailed them to Wayfair!)
When I contacted customer service, they completely ignored what I said and insisted on photos and videos after I told them it was already gone. Wayfair sent a dangerous product and is now making a simple refund unnecessarily complicated. I expected much better. Avoid.