Don't Use CookUnity Until You Read This!
Don't use CookUnity until you read this.
I signed up for CookUnity because I heard great things about the food.
Unfortunately, my very first order was never delivered because the courier couldn't access my building.
Customer support told me they couldn't redeliver it due to company policy, but they said they had applied a "full credit for the entire order."
Sounds fair, right?
Except it wasn't.
When I tried to place the exact same order again, I was still being charged $43.87.
So apparently, their idea of a "full credit" still requires you to spend more money after they fail to deliver your order.
I've contacted support again asking them to either:
- adjust the credit so it actually covers the replacement order, or
- issue a full refund.
I'm still waiting for a resolution.
If you're considering CookUnity, just be aware that if something goes wrong with your delivery, you may end up in the same situation. I'll update this post with whatever they decide.